BBB Business Review

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Consumer Complaints

BBB Accredited Business since 04/09/2012

Buckeye Harley-Davidson

Phone: (937) 898-8084

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues4
Guarantee / Warranty Issues2
Problems with Product / Service10
Advertising / Sales Issues0
Delivery Issues0
Total Closed Complaints4

Additional Complaint Information

BBB files indicate Buckeye Harley-Davidson has had a pattern of complaints concerning difficulty with customer service after purchase. Your BBB contacted the company in writing in July of 2014 regarding the pattern of complaints. On July 24, 2014, Buckeye Harley-Davidson confirmed in a letter to your BBB, they will implement a new plan to improve communication by calling the consumers after they have purchased a bike to check in and offer assistance with any issues they may have. They will also improve communication between the sales and service department. The company did indicate in the letter, they never want to release a bike they do not feel 100% confident it will work properly. To ensure that will happen they are requiring the service department to inspect all bikes prior to delivery. The service department will double check service records and makes sure it leaves the shop clean.

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
07/17/2014Problems with Product / Service
07/07/2014Problems with Product / Service
10/09/2013Problems with Product / Service
05/07/2013Problems with Product / Service
12/12/2014Guarantee / Warranty Issues
11/13/2014Problems with Product / Service
10/31/2014Problems with Product / Service
10/02/2014Problems with Product / Service
09/22/2014Problems with Product / Service
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Industry Comparison| Chart

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.