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TruGreen Limited Partnership

Phone: (937) 704-9159Fax: (937) 704-9193View Additional Phone Numbers760 Pleasant Valley Dr, SpringboroOH 45066

0 People Trust TruGreen Limited Partnership

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BBB Accreditation

A BBB Accredited Business since 06/01/1986

BBB has determined that TruGreen Limited Partnership meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered TruGreen Limited Partnership's rating include:

  • 18 complaints filed against business

Factors that raised TruGreen Limited Partnership's rating include:

  • Length of time business has been operating.
  • Response to 18 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues7
Guarantee / Warranty Issues1
Problems with Product / Service9
Delivery Issues0
Total Closed Complaints 18

Additional Complaint Information

BBB files indicate TruGreen Limited Partnership has had a pattern of complaints concerning services such as unauthorized treatments being applied after services were cancelled, billing disputes and dissatisfaction with the company continuing to call after services were cancelled. Your BBB contacted the company in writing and by phone in August, September and October of 2012 regarding the pattern of complaints. On November 2, 2012, TruGreen Limited Partnership confirmed in a letter to your BBB that the management team has implemented personnel changes, new guidelines for promptly addressing communication between the parties, and made systematic changes to phone systems.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TruGreen Limited Partnership
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: 01/01/1968Business started: 01/01/1962
Type of Entity


Contact Information
Principal: Ms. Shalenia Williams (Customer Care Lead)Ms Angela Reed (General Manager)Ms. Brandy Sorah (Office Manager)
Number of Employees


Business Category

Lawn Maintenance, Tree Service, Sod & Sodding Service, Landscape Designers, Landscape Contractors

Alternate Business Names

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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