BBB Accredited Business since 06/01/1986
TruGreen Limited Partnership
Phone: (937) 704-9159Fax: (937) 704-9193View Additional Phone Numbers760 Pleasant Valley Dr, Springboro, OH 45066
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 06/01/1986
BBB has determined that TruGreen Limited Partnership meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered TruGreen Limited Partnership's rating include:
- 18 complaints filed against business
Factors that raised TruGreen Limited Partnership's rating include:
- Length of time business has been operating.
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||7|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||9|
|Total Closed Complaints||18|
Additional Complaint Information
BBB files indicate TruGreen Limited Partnership has had a pattern of complaints concerning services such as unauthorized treatments being applied after services were cancelled, billing disputes and dissatisfaction with the company continuing to call after services were cancelled. Your BBB contacted the company in writing and by phone in August, September and October of 2012 regarding the pattern of complaints. On November 2, 2012, TruGreen Limited Partnership confirmed in a letter to your BBB that the management team has implemented personnel changes, new guidelines for promptly addressing communication between the parties, and made systematic changes to phone systems.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Contact InformationPrincipal: Ms. Shalenia Williams (Customer Care Lead)Ms Angela Reed (General Manager)Ms. Brandy Sorah (Office Manager)
Number of Employees
Lawn Maintenance, Tree Service, Sod & Sodding Service, Landscape Designers, Landscape Contractors