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          Spencer Landscaping Inc. has 1 locations, listed below.

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            Business ProfileforSpencer Landscaping Inc.

            Landscape Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/25/2008

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Spencer Landscaping Inc..

            Products & Services

            This company offers landscape design, installation, lawn care & snow removal. We now install vinyl pools and spa's.

            Business Details

            BBB File Opened:
            2/11/2008
            Years in Business:
            23
            Business Started:
            1/1/2001
            Business Incorporated:
            1/1/2005
            Accredited Since:
            2/25/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of REGISTERED for this business, issued by Ohio Department of Agriculture

            These agencies may include:

            Ohio Department of Agriculture

            8995 E Main St

            Reynoldsburg OH 43068

            (614) 728-6987

            https://www.ohioagriculture.gov/

            Type of Entity:
            Corporation
            Business Management
            • Mr. Wes Spencer, Owner
            Contact Information

            Principal

            • Mr. Wes Spencer, Owner

            Customer Contact

            • Mr. Wes Spencer, Owner
            Additional Contact Information

            Fax Numbers

            • (937) 548-5400
              Primary Fax

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I hired Spencer Landscaping in November of 2021 to install a sundeck and replace the vinyl liner in my swimming pool. 1. They didn’t measure the pool and ended up ordering the wrong size liner. They relied on my initial installation plans rather than double checking the measurements. To improvise they added a very noticeable concrete slope to the bottom of the shallow end of the pool about two feet out all around the sundeck. This has altered the bottom of my pool in a manner that was not agreed upon in our original contract. 2. The timeline of the project was outside of our initial agreement. I made it clear I did not want the pool torn up during the summer when we use it daily. They told me what I wanted to hear to get me to sign the contract. On three occasions, including two in writing, they agreed to have the project completed in the Spring of 2022 before they started regular pool installs. Due to this I agreed to move forward with the project and gave the 50% required deposit immediately. After many attempts to contact them from April to July they finally scheduled the project for July 25th. 3. The length of the project was also not as promised. I was advised it would take two days. However, it instead took 5 days to complete. They started the project on a Monday, stopped working mid day on Tuesday, and didn’t return until Friday. They tried to blame this on the weather, but it was clear all week. 4. The initial contract included a charge for $395 worth of water, but the water they added was green and had no business going into a residential pool. I had to spend $246.54 in chemicals working with my local pool company to get my water chemistry correct. 5. The final invoice had charges I didn’t agree to. They charged me $612.50 additional for water that wasn’t in the initial contract and $104.98 for a gasket kit, without providing proof the existing gasket was damaged. 6. They damaged one of my exterior electrical outlets that now has to be replaced.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karla S

            5 stars

            12/20/2023

            Was impressed with the way they handled my lawn project. Very professional, the job was completed in a timely manner. Leaves were blown and mowed bagged up and gotten rid of. Lawn looked quite nice. Will certainly rehire them and trust them with my yard project. Thanks Carrie and Joe.

            Spencer Landscaping Inc. Response

            12/26/2023

            Thank you, we appreciate the feedback!

            Local BBB

            BBB of Dayton and Miami Valley

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