iBoomerang.com, Inc.

Additional Notes

Complaint: IBOOMARANG WHICH IS A DIVISION OF USABENEFITS GROUP BOTH OWNED BY ************ AND ********* HAS ON TWO OCCASSIONS DEBITED OUT OF MY WIVES CHECKING
I ANSWERED AN ADD ON LINE TO CONTRACT WITH USA BENEFITS GROUP. RECEIVED A CALL FROM ************ WHO SOLD ME ON USA BENEFITS GROUP AND HIS SOFTWARE SYSTEM IBOOMARANG. AT THE TIME I AGREED ON A PLAN THAT WAS I THINK $48 A MONTH. AFTER FURTHER REVIEW OF THE COMPANY I SENT AT LEAST 10 EMAILS TERMINATING THE AGREEMENT WITH IBOOMARANG AND USA BENEFITS GROUP. UPON DOING MY DUE DILIGENCE I FOUND THE COMPANY HAD A HORRIBLE REPUTATION FOR CHEATING/RIPPING OFF AGENTS. SO I CALLED EMAILED OVER AND OVER AND OVER UNTIL ********************* AGREED TO RELEASE ME FROM MY CONTRACT. NEXT, TO MY UTTER DISBELIEF ON FEBRUARY 25TH MY WIFE CALLS ME TO TELLME

Consumer Response
Re: Complaint against Iboomarang /******************/usa benefits group

I am hoping that this issue can be resolved quickly.

If *********** does the right thing and reimburses me for the $107.45 that was debited out of my account on the 24th of March I will forgive the fact that he also debited the same amount out of my account in February, although I had cancelled the deal three weeks prior! I have all the emails as proof.

The only reason I will forgive February's debit has to do with I had nothing in writing from ***********-Shame on me for being so trusting.

I do not want to get others(All the others that were taken by ***********) involved but I will if I have too. The BBB will be bombarded with complaints I can guarantee that.

Again, that is all *********** has to do is refund what is rightfully mine.

I have zero tolerance for dishonest people.

Sincerely,
************


Consumer Response
The ohio attorney general is also looking into this matter
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This goes back to February 25th 2013-

This guy has to be out of his mind?

After sending him 10 emails during that week to STOP he still has the audacity to do it again-LOL

I even attached my attorney *********** on every single email-

Attach the attached email dated X-XX-XXXX to the file as well.

I asked him at the very least 20 times to provide me with a copy of the contract, never happened.

I finally let it go after he sent the email releasing me from the contract.

Per my attorney's advise it was not worth going after a deadbeat! Those were his exact words.

---------- Forwarded message ----------


*****

I forwarded a copy of the contract that I had cancelled for $50 a month-

Not only did this ******* screw me he doubled charged me?

Options he refund my money or send you a clear explanation as to why he charged me more than double the amount I initially agreed upon?

I will also send you copies of 46 complaints against his company.

If we cannot get an explanation as why he doubled charged me I suggest we consider a class action lawsuit.


I called the bank and they are making me cancel *****'s checking account to prevent this boomarang company from attempting to do this again.

I do not care what the cost is I refuse to allow this ************ to get away with this! This is highway robbery.

Now ***** is asking me over and over why would a reputable company not refund our money?

I feel like an idiot telling her that I was suckered into this and Iboomarang/usa benefits group is not a reputable company.

Something needs to be done, this nonsense needs to be stopped asap.

I was double charged???? This ************ guy is out of his mind. Not a chance in the world will I allow this to go away.

He has no idea what he is up against-

This is a matter of principle-


Consumer Response
***
It is in black and white that I was released from the contract- There are no if and or buts about it.

I work seven days a week for the family business-

We own and operate many full service auto washes-

I bust my behind 6 days a week in order to support my family I refuse to allow this **** to cheat my family out of our hard earned money.

Father was a Jewish immigrant right off of the boat from Europe, came hear with not a cent.

Through hard work reached a level of great wealth.

No education and became a millionaire by the time he was 30. He is on the board of ******************** and has been named the ***************************************** going on his 27th year, appointed by the Governor.

Every single cent he earns from that goes to underprivileged children!

He was a man that did business on a hand shake, no contracts, your word was your bond.

That is how I was raised.

As I told you once before I have a zero tolerance for dishonest individuals.

I will not let this slide this time.

*********


Consumer Response
***

How are we coming along with this complaint?

Did they reply?

I am VERY curious to see the response?

I told you once and I will tell you again they have gotten away with screwing innocent people out of money for way too long.

You do realize I have 42 people waiting in line to file a class action lawsuit against these charachters.

Google USA Benenfits grroup and Iboomarang and you will see all the complaints.

Please let me know as soon as possible.

Thank you,
********


Consumer Response
I will give *********** until Friday to address the issue.

If the issue has not been settled by this Friday.

I will have no other options than to give the attorney the green light to proceed with the mailings.


Business Response
ïïï��ï��ïï��ï��This is in response to case #********.
ïïï��ï��ïï��ï��iBoomerang.com,Inc., is not a division of USA Benefits Group Agency, LLC. iBoomerang.com, Inc. is a vendor of USA Benefits Group Agency, who provides websites and web tools for thousands online sales agents and numerous agencies nationally.
ïïï��ï��ïï��ï�� ******** was told numerous times that his research on our company and its ownership was inaccurate and that the company he was doing his lack of due diligence on was "USA Benefits" and not "USA Benefits Group Agency, LLC". Even after being told and seeing the BBB's stellar review, he continues to bloviate falsehoods about USA Benefits Group Agency, LLC. , as evidenced by the email he actually forwarded to the BBB. All this in an attempt at getting a vendor's set-up fee and contract negated.
ïïï��ï��ïï��ï��Due to *********' bizarre irrational behavior and/or FEAR of being scammed, he was asked to leave USA Benefits Group. (For the following reasons)
ïïï��ï��ïï��ï��Numerous obscene telephone calls and multitudes of ranting obscene emails to many of the staff members. (dozens of repeated attempts)
ïïï��ï��ïï��ï��Threats of driving to Dayton and Columbus, OH to physically harm staff members.
ïïï��ï��ïï��ï��Network administration has had to block his telephone calls and has had to redirect all e-mails to our legal department and the authorities.
ïïï��ï��ïï��ï��The BBB now also has clear evidence of the mental instability of ********* from his communications and dealings with him,in regards to this case.
ïïï��ï��ïï��ï��The BBB is also aware of the name similarity issue between "USA Benefits" and "USA Benefits Group Agency, LLC", as this has been previously addressed with the BBB. It would be helpful if you shared this on our BBB website or mentioned it to a consumer, if calling about the wrong company.
ïïï��ï��ïï��ï��The BBB should not post clearly marked confidential e-mail communications on its website.
ïïï��ï��ïï��ï��Please disallow this complaint as USA Benefits Group Agency,LLC, is clearing not the appropriate company this case is addressing, nor are we able to help ********* with any mental or behavioral issues he may have.


Consumer Response
(BBB note: Please open the attachment to view a copy of a statement from the customer's bank showing the account was debited $107.70 on 2/24/13 and again on 3/24/13.)

(The consumer indicated he/she DID NOT accept the response from the business.)
Let's keep this simple. You have a copy of the email from ************ the owner of I Boomarang releasing me from my contract? If not I will send it again. If the email was sent releasing me from my contract than if you can clearly explain as to why money was debited out of my checking account weeks later?

If you want I can forward a dozen emails begging to be released from usa benefits group. A dozen more begging to be taken off of there emailing list.

Fired me? Sure! I never started!!

I realized this was a scam the following day after I was conned out of my hard earned money. Than my fears became a reality after they not only one time but took the 107.45 out of my account weeks after I quit and had the nerve to do it again even after I freaked out the first time-I have every email saved!!!

I want my money refunded. If my money is not refunded I will go to court and let the magistrate decide on the matter.

This is a slam dunk situation. I have proof beyond a reasonable doubt.

This ******** can call me unstable or any name that he chooses. The bottom line is they stole my money and I want it refunded.

Yes I have discussed this with MANY people.


Consumer Response
***
Yes, I am unstable

Call me whatever?

Anybody in my shoes would be unstable if they were screwed not only once but twice.

The BBB has the email from IBOOMARANG releasing me from the contract.

This guy has failed to explain why after releasing me from the contract he took the money again.

Until he can explain that question I am clearly due for a refund.

ADD THIS TO THE FILE

Signed
*********************


Consumer Response
***

You, myself and every other person I have discussed this with especially after showing the email releasing me from there contract cannot understand what there problem is?

This is a black and white issue.

I have been askling them for an explanation for two in a half months going back to the first time they took my money.

If they would have returned just ONE of my calls and or emails as to explain there position this would have gone away a long time ago.

The reason they did not return a single email or phone call was because they had absolutely no explanation.

The $107.45 x two I can afford to lose But I do not like being cheated.

There last minute answer to the complaint was a bunch of senseless jargon.

Google usa benefits group and Iboomarang and you will see that this is a pattern.

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Let's keep it simple.

As we had discussed several of times.

************ sent me an email ( Attached ) dated February 27, 2013 realeasing me from my contract.

On march 25th 2013 ****************-Iboomarang debited $107.45 out of my account as payment for IBoomarang.

This is a slam dunk. If he is not gulity than that is all somebody will have to do is to explain to why he took the money on MARCH 25th 2013.

I have been begging for an explanation since March 25th 2013 and have yet to receive one!

A first grader could figure out he is guilty!

Please take care of this ***.

I do not have the time or energy to take this to small claims court but I will if I have too.

*********

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If this guy fails to clarify why he took my money on March 25th after releasing me from the contract via the email that has been sent to everybody at the BBB dated a month earlier ( as I have sent you again this morning for your review) I will initiate a class action law suit!

They were able to pull this BS on everybody but Me!!! I despise losers and cheaters!


Consumer Response
***
Has IBOOMARANG offered an explanation as to why they debited the $107.45 out of my account a month after releasing me from the contract ( Via there email ) Or is that a stupid question?

You do realize that I cancelled the contract with them weeks before they stole the first $107.45 on 2/24/13. Having the nerve to do it again a month later after I went absolutely crazy the first time?

Tomorrow is the 25th of April the debit day for IBOOMARANG What are the odds that they will attempt to take the money again?

In my entire life I have never come across people like these guys.

How in the world can they get away with this?

I am sorry I just do not get it?

Did you see in one of the complaints that it stated there were like 145 complaints against ********* who is ******** partner at usa benefits group?

Just keep me updated?

I have already come to the conclusion that I will never see the refund. My guess is they will file BK soon?
**********


Business Response
This is in response to the BBB's request to address complaint # ********

* Thank you for sending the findings letter of ***************'s determination of "NO REFUND" for *********. *************** and ********* were both given signed copies of the terms of agreement and told the same information. ********* was also told on two separate occasions when he call in to customer service that he was obligated for the payments, but as a courtesy would be released from the remainder of his contract. *********'s contractual obligation was for $1,149.45 (11 monthly payments and the set-up fee- he made two monthly payments), his account is now considered closed with no further payments due. Obviously, ********* has been well aware of the reason for the payments and even shared it with the BBB in the letter he forward to you, showing the cancellation date of 3/25/13. (Yet he continued to rant in an attempt, to not pay any fees even after knowing we were willing to release the rest of the contract.)

* Below is a summary of the *********'s transactions with iBoomerang

* ********* purchased a gold package of tools on 1/25/2013 and personally filled out, completed and signed the online order and terms of agreement for a 12 month contract. (At the time of order he was given an option to chose between monthly, quarterly, semi-annual, or annual commitments.)

* The purchase price was $99.95/monthly + OH sales tax with a set-up fee of $50.00, not $50.00 monthly as ********* is falsely claiming. (see attachment)

* Both a copy of the order receipt and terms of agreement were automatically send to ********* at the time of his order via e-mail. On 1/1/13 a Welcome Packet along with a copy of his receipt and terms of agreement were again mailed to ********* via US postal service.

* Throughout February-obscene, threatening and childlike behavior then ensued with multitudes of unsubstantiated fraud claims. All subsequent communications were then blocked and forwarded to authorities, due to their disruptive behavior on operations.

* On 2/27/13 it was officially agreed to released ********* and cancel subsequent payments per the terms of the iBoomerang agreement, in hopes that he would simply go away. Payments were officially stopped on 3/25/13, per the terms of the agreement. (See attachment Term #4 and signed signature and IP address at the bottom of his terms of agreement)

* This entire matter has simply been the attempt of an unscrupulous person not wanting to abide by or pay for the contract that they voluntarily entered into. This matter is solely contractual in nature and falls outside the purview of the BBB.


Business Response
Please open attachment to view documentation from company.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.