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Find a Location

Middletown Hotel Management has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Middletown Hotel Management

      4404 Buckeye Ln., Ste. 220 Dayton, OH 45440

    • Middletown Hotel Management

      2263 Fairfield Commons Dr. Beavercreek, OH 45431

    • Middletown Hotel Management

      3520 Pentagon Park Blvd. Dayton, OH 45431

    • Middletown Hotel Management

      7701 Washington Village Dr. Dayton, OH 45459

    • Middletown Hotel Management

      2667 Fairfield Commons Dr. Beavercreek, OH 45431

    Business ProfileforMiddletown Hotel Management

    Hotels
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Middletown Hotel Management develops and manages hotel properties in the Dayton, Cincinnati and Columbus, Ohio areas.

    Products & Services

    This company offers a full service hotel with 7200 square feet of meeting and banquet space, full service restauant and cocktail bar.

    Business Details

    This is a multi-location business.

    Find a Location

    Middletown Hotel Management has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Middletown Hotel Management

        4404 Buckeye Ln., Ste. 220 Dayton, OH 45440

      • Middletown Hotel Management

        2263 Fairfield Commons Dr. Beavercreek, OH 45431

      • Middletown Hotel Management

        3520 Pentagon Park Blvd. Dayton, OH 45431

      • Middletown Hotel Management

        7701 Washington Village Dr. Dayton, OH 45459

      • Middletown Hotel Management

        2667 Fairfield Commons Dr. Beavercreek, OH 45431

      Headquarters
      4404 Buckeye Ln., Ste. 220, Dayton, OH 45440
      BBB File Opened:
      3/3/2010
      Years in Business:
      14
      Business Started:
      12/1/2009
      Business Started Locally:
      12/1/2009
      Business Incorporated:
      1/1/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 44.25.0306 for this business, issued by State Fire Marshall

      These agencies may include:

      State Fire Marshall

      77 South High Street

      Columbus OH 43266

      (614) 752-8100

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Middletown Management, Inc.
      • Hilton Garden Inn of Beavercreek
      • Holiday Inn Express & Suites Dayton
      • Springhill Suites by Marriott Beavercreek
      • Home2Suites by Hilton Dayton/Beavercreek
      Business Management
      • Mr. Robert Hale, Corporate Controller
      • Neha Ritter, President/CEO
      Contact Information

      Principal

      • Neha Ritter, President/CEO

      Customer Contact

      • Mr. Robert Hale, Corporate Controller
      • Neha Ritter, President/CEO
      Additional Contact Information

      Fax Numbers

      • (937) 458-0350
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Traveling soon? Be careful when booking a hotel room

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Did not remove $100.00 hold after paying cash at end of stay.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert K

      1 star

      03/17/2024

      I booked a room through a 3rd party booking and due to weather, my plans had changed. I contacted the hotel and was informed that it was a no refund reservation and that if I was going to cancel, I would be out the money I paid for the reservation. After contacting the 3rd party and the hotel directly trying to get a refund, I decided that I would not cancel my reservation but instead make other plans but still use my reservation. Upon arriving at the hotel, I was told that the reservation had been cancelled and that there were no rooms available. I contacted the 3rd party booking who stated that the reservation was still active and that they (the 3rd party booking) had not cancelled it. The 3rd party booking company tried to get a resolution but was told that the hotel was not going to do anything for me. After dealing with this for 45 minutes, I ended up having to drive 2 1/2 hours home with my family very upset, disappointed, tired and out the money I had paid for the reservation.

      Local BBB

      BBB of Dayton and Miami Valley

      BBB Reports On

      BBB reports on known marketplace practices.

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