BBB Business Review

BBB Accredited Business since 11/28/1988

Airtron, Inc. (Headquarters)

Find a Location

Phone: (937) 258-2171Fax: (937) 258-8149View Additional Phone Numbers9422 Meridian Way, West ChesterOH 45069View Additional Web Addresses

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Description

Airtron, Inc is a winner of your BBB's Eclipse Integrity Award in 1997.

BBB Accreditation

A BBB Accredited Business since 11/28/1988

BBB has determined that Airtron, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Airtron, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Airtron, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Industry Comparison| Chart

Heating & Air Conditioning, Furnace Sales & Service, Humidifying Apparatus, Heating Equipment, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Heating Contractors

Additional Information

top
BBB file opened: 09/01/1961Business started: 09/01/1952
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Ohio Depart. of Commerce
77 S High St 23rd Fl
Columbus, OH 43215
(614) 466-3636
http://www.com.state.oh.us/ODOC/

Bureau of Workman's Compensation
3401 Park Center Dr
Dayton, OH 45414
(937) 264-5000

Secretary of State
30 E. Broad Street,state Office Tower,14th Floor
Columbus, OH 43266
(614) 466-3910

BBB records show a license number of HV.27268 for this company, issued by State of Ohio Depart. of Commerce. Their web address is http://www.com.state.oh.us/ODOC/. The expiration date of this license is 09/30/2015.

Type: State Construction Lic.

BBB records show a license number of 20005487-2 for this company, issued by Bureau of Workman's Compensation.

Type: unknown

BBB records show a license number of 1999722 for this company, issued by Secretary of State. The expiration date of this license is 02/22/2016.

Type: unknown

BBB records show a license number of 1561639 for this company, issued by Secretary of State.

Type: unknown

Business Management
Principal: Mr. Mike Mastin (Retail Manager)
Number of Employees

65

Business Category

Heating & Air Conditioning, Furnace Sales & Service, Humidifying Apparatus, Heating Equipment, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Heating Contractors

Products & Services

This customer service company specializes in the installation, maintenance, service, repair & replacement of residential and commercial heating and air conditioning systems. Servicing all makes and models.

Alternate Business Names
5-Star Heating and Cooling, Inc., Direct Energy US Home Services, Inc.

Customer Review Rating plus BBB Rating Summary

Airtron, Inc. has received 5.00 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Photos & Videos

Photographs

1 Photo

Map & Directions

Map & Directions

Address for Airtron, Inc.

9422 Meridian Way

West Chester, OH 45069

To | From

LocationsX

4 Locations

  • 7819 N Dixie Dr. 

    Dayton, OH 45414

  • 9260 Markeplace Dr. 

    Miamisburg, OH 45342

  • 8295 Old Woods Ct 

    Springboro, OH 45066

  • 9422 Meridian Way 

    West Chester, OH 45069(513) 645-0610

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dayton and the Miami Valley. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Airtron, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (513) 645-0610
  • (937) 313-1943
  • (937) 660-7186
  • (937) 684-9275
  • (937) 886-2555

Additional Fax Numbers

  • (937) 660-6849
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business.

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Industry Tips for Heating & Air Conditioning

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.