I have repeatedly notified A. M. Leonard and Gardeners Edge to stop sending me advertisements and to not share my information.
I ordered gardening supplies from A. M. Leonard and they repeatedly made errors in filling my order. After a great deal of frustrating interaction with the "customer service" staff, I finally received the materials I ordered, plus an additional bundle of plant stakes. I contacted them, again, to make arrangements to return the stakes at their expense. They declined to pay for the shipping, leaving it to me to dispose of the stakes I do not want or need. By that time, I had determined I did not want to do business with the company again and asked that they not send me advertisements, or share my information with others. They did not reply to my request directly, but continued to send frequent and unwanted advertisements via e-mail and USPS. Meanwhile, Gardeners Edge, apparently a subsidiary of A. M. Leonard, began sending me e-mail advertisements. Via e-mail, I also notified Gardeners Edge to stop sending me advertisements and to not share my information. They have not stopped, nor have they directly replied to my messages, as requested.
As I have stated in my most recent and forceful e-mails to both companies, I want "...AN EXECUTIVE-LEVEL MANAGER to REPLY TO my MESSAGEs, ACKNOWLEDGING RECEIPT AND UNDERSTANDING OF MY COMMENTS." My specific original comments, to which they have neither replied nor responded appropriately, were and remain: "Please stop sending me all forms of advertising from A. M Leonard/Gardeners Edge, as well as all affiliates. Do not share my identifying information with anyone."
Thank you BBB.
Final Consumer Response
BBB: Thank you for your assistance.
Pasted below are excerpts from a message I received from A.M. LEONARD / Gardeners EDGE and my reply:
Sent: Thursday, September 17, 2015 8:17:21 AM
"Please accept my sincere apologies. We will make every effort to see that you do not receive our catalogs or emails. Your email address has been removed from our emailing list as well as your shipping and billing address for catalogs. You the consumer also are able to opt out of unsolicited advertisements, this option is found at the bottom of promotional email offers. I have done this for you in regards to our promotional emails. Please know that we do not share or rent our customer's information. We appreciate your business and will do everything we can to serve your needs. Thank you for this opportunity to set things right and have a great day.
**************** ******* *********
Sent: September 17, 2015 8:57 AM
If they haven't done so yet, BBB will be contacting your corporate office. In the event you've actually accomplished what you have stated, that will suffice to satisfy my complaint filed with them yesterday.
I'll wait a short while before deciding if you really have resolved the situation. If it turns out you have not, you will hear from me again via the FCC, USPS, federal and state consumer agencies, social media, et cetera.
In closing, I hope, I believe it is unfortunate the leadership and staff of A. M Leonard & Gardeners Edge do not provide customer service of a quality level equivalent to most of the products they sell. Had the staff competently processed my order or responded appropriately to my early messages, I would still be a customer. I also would not have informed most members of my extended family, my neighbors, fellow garden club and fruit growers association members, et cetera, that based upon my shopping and "customer service" experiences with A. M. Leonard & Gardeners Edge, they might want to shop elsewhere.
If their "every effort" is effective, A.M. LEONARD / Gardeners EDGE will not hear from me again. Otherwise, I will follow through as I stated.