Business ProfileforGlobe Food Equipment Co.

In our business, we bought 2 Grobe Slicer Machines in October 2021. At the time, it was difficult to buy things during the pandemic. Our restaurant opened in February 2022, and then we discovered that there was a problem with the slice machine. In 2022, the same problem was repaired more than once, It takes a very long time to repair. On March 10, 2023, I requested repair for the same problem again, but it has not been repaired until now (June 7). I have over 10 phone calls and emails with **** Phillips.(866 260 0522) He said that he would consult with the manager and solve it, but he has not been contacted for 3 months. Every time I call, they just ask for the serial number and what the problem is, like a new problem. In fact, I've hardly ever used those two slicers machine. Unavailable. It's because it takes a long time to repair, and the repair doesn't work properly. Now it's nearing the end of the warranty period, but it seems to be running out of time. I have all the email records sent and received with **** ******** from March 10, 2023, and I sent all the problems and videos and photos through email. I think there is a problem with not repairing it for more than 3 months when the warranty is almost over. Please replace or properly repair this defective product that has been unusable due to the same problem three or more times. please please slicer serial number ************* *************