BBB Accredited Business since 01/06/1925
Dayton Power and Light Company
Phone: (800) 433-8500
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Customer Reviews Summary
|Jun. 25, 2014||Just terrible - I had trouble using their payment system - it kept taking me to an old account that showed my account (for the same home - because I rented out for 2 years) was paid in full when I hit the login on my Ebill statement. Because of this error - that only happened twice actually - they required a significant deposit. I have never had my utilities shut off, asked for extended payments and when I got the past due notice I paid it right away. They should have inquired, sent a letter or done something to verify the problem prior to imposing that deposit to punish me. I do not recommend DP&L to ANYONE - any company that treats a customer with such disrespect doesn't deserve anyone's business. when I called customer service - I felt scolded, it was implied it is clearly it was ALL my fault. It was an honest error in part Dp&L's fault because of the old account.. That old account should not have even appeared - it was paid in full at the time of the disconnect. . |
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.