BBB Accredited Business since 08/11/2000
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A BBB Accredited Business since 08/11/2000
BBB has determined that River Valley Credit Union, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised River Valley Credit Union, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||2|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on River Valley Credit Union, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.Type: unknown
According to the company's web site, River Valley Credit Union, Inc. merged with FirstDay Federal Credit Union of Dayton, Ohio effective April 1, 2014. The combined community-based credit union will now serve seven (7) counties of Ohio: Butler, Clark, Greene, Miami, Montgomery, Preble and Warren.
For the initial period, the two credit unions will continue to operate separately until all systems and processes are fully combined, projected to occur later this year. Both credit unions are members of the Shared Branching Network, so teller transactions are immediately available at all 8 branch locations for all members.
Contact InformationPrincipal: Mr. John E. Bowen (President/CEO)Mr. Robert Delong (Vice President Lending)Ms. Susan Montesano (Vice President Marketing)Mr. Jim Roberson (CFO)Ms. Rebecca Siciarz (VP of Business Development)
Number of Employees
Credit Unions, Mortgage Lender, Mortgage Brokers, Real Estate Loans, Loans - Small Business
Products & Services
This company is a full-service financial institution open to anyone who lives, works, worships or attends school in the Ohio Counties of Montgomery, Greene, Miami, Warren & Butler.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview