GL Dart poorly installed my roof and gutters, thereby allowing water to leak between the fascia and gutters when it rains.
I moved into my residence in August 2012. I noticed when it rained, that water poured between the gutter and fascia, instead of pouring directly into the gutter. It was visible to even a layman like myself that the shingles did not overshoot the gutters, so instead of the water draining from the roof and into the gutters, it drained partially into the gutters and also in between the fascia and the gutters. My neighbor who installed his own roof looked at it and confirmed that in his opinion, the shingles were not overlapping the gutters enough for proper water drainage off of the roof. I called GL Dart, the contractor who installed the roof to let them know of the problem. This company replaced the roof and gutters in November 2011, according to the ******** ****** *********** ******** Profile, when this property was listed for sale with them. When I moved into the house, this roof was not even a year old yet. I repeatedly called GL Dart complaining of the problem. They would insist that they had been out to the property and fixed the problem, but the problem was not fixed. They never called to let me know when they would be on my property, so I assumed nobody came out because the problem was not resolved. Whenever I would call them, they would say something like, "Oh yeah. We fixed that." I'm paraphrasing but it was pretty much how it went. I repeatedly called and the above was always the same response that I would get. After numerous phone calls, I was home one time when they came over (the end of 2012). They said they would fix the problem but couldn't because the weather had turned bad. So, I waited until this Spring (2013) to follow up again. Again, they said they had already sent someone out to fix the problem and again, I wouldn't have called them if the issue had been fixed. I spoke with a employee of the company (****) approximately three months ago. He said he would come to my home on a certain day, between a certain time frame, so I came home from work and waited but he didn't show. I called him and he said that he had come earlier in the day, when it was raining, and saw the problem for himself. He said that he tried to save the company money with his earlier fixes but the only choice was to do the "expensive" fix, even though his boss wouldn't want to hear it. I asked him when that expensive fix would take place and he said he would get back with me. I told him that I want to know when they planned on making the fix because I wanted to be home when they were on my property. I did not hear anything from the company so I called again (approximately early October 2013) and left another message, stating what **** told me and asking when the fix would take place. I said on the message I left that I wanted the roof repaired correctly before it went through another winter. Nobody got back with me so I called again today, 23 Oct 13, and spoke with whomever answered the phone at XXX-XXX-XXXX and told him what **** said and asked when this fix would take place. He not only refused to discuss the matter with me (insisting on giving **** the message to call me instead) he also refused to give me the name of anyone in management with whom I could speak. After we hung up, I decided that I have had enough of their obvious run-arounds and called them back. Nobody answered the phone, even though I had just spoken with someone so I had to leave a message. (I know they have caller ID because when the person that I did speak with told me he would have **** call me, he read my cell number back to me to verify this was the number **** should call to reach me.) In my message, I threatened to take them to court if a manager, or someone with authority to make a decision, did not return my call within 24 hours to resolve this issue. Before I engage my attorney, I would like to see if the issue can be resolved the the BBB. GL Dart clearly installed a poor roof and are not honoring their warranty.
The settlement must be a fix that does not detract from the look of the property. It is already clear where they attempted to pull up shingles in a couple of areas and the shingles don't lay properly now. The only acceptable settlement is an attractive fix - attractive being defined as not looking as though as fix was done - or, an entire new roof (both options at the expense of GL Dart) and the fix must be done BEFORE Dec 2013, regardless of the weather. They must call me before ever going out to my property so that I can be home when they are there working on it.
AS OF 10/30/13 THIS ISSUE WAS RESOLVED. We already knew about this issue and we were addressing it and staying in contact with the homeowner. We had informed the homeowner previously many time that this would be resolved. She did not answer the phone one time when the service tec called. We must note we did not have a contract with Mrs ******* The contract was with the previous owner. Regardless we told her we would get her issue resolved. Most companies will not do this once a property has changed hands. Mrs ****** exaggerated this issue and compliant. We did what we said we would do just as we always do. This case should be closed as there was no reason to file the compliant.
Final Consumer Response
UPDATE AS OF 10 Dec 13: To date, my roof still has not been fixed. On Wed., 20 Nov 13, GL Dart employee (or subcontractor), ****, came to my home with another worker. Business owner, **** ****, was also supposed to be there (according to ****) so **** could show him what was happening but apparently, Mr. **** had to be somewhere else and did not come to my home. I showed **** a brief video that I had recently taken of the water leaking between my gutters and fascia during rain. The other worker who came with **** used a hose from my yard and got on the roof and ran water on the roof. In the small area where the hose water was running, we were able to see water leaking between the gutters and fascia in a few areas. **** offered some reasons why the water was leaking, even after he tried to do the previous fix with drip pans, but admitted that his fix did not work. He also said that he was not one of the roofers who originally installed the roof. **** said that during the original roof installation, that the drip edge and something he referred to as "Ice Guard" was put on in reverse order, which meant water could get between the gutters and fascia. We scheduled **** to return on Friday, 22 Nov 13, to do the entire fix on my entire roof and get the roof fixed before another winter came to our area. He was going to bring drip pans that were the same color as my gutters as well "Ice Guard" so he could make the appropriate fix. **** also said that I should not give up on him because he would make this right for me. He also mentioned that he would like to get Mr. **** to my house before 22 Nov 13 so that Mr. **** could see the problem and possibly offer another solution to fix the problem.
I waited the entire day on Friday, 22 Nov 13, for **** to arrive but he never showed. There was a light rain so I thought he might possibly call to reschedule, but he never called. So, once again, I did not receive a phone call or anything to say the company wasn't coming to fix the roof or to even reschedule. I tried to give **** the benefit if the doubt because he said that he would make it right, but I am completely fed up with this company now. In my opinion, there is absolutely no reason for not even giving the courtesy of phoning me to say he wouldn't be there; there is absolutely no reason for not having the courtesy to reschedule the work that was supposed to be completed on 22 Nov 13; and, lastly, there is absolutely no reason that my roof isn't fixed yet. I said the only acceptable solution was to either make a workable fix that did not detract from the look of my home or to replace the entire rood - BEFORE another winter got here. Obviously, with about six inches of snow on my roof now, GL Dart did not come close to resolving this issue in an acceptable manner. I am very concerned that with another winter upon us, with water getting between my gutters and fascia (repeatedly freezing and thawing) that the fascia will begin to rot - all because of poor workmanship by GL Dart when they originally installed the roof. What is even more frustrating is that there was some warmer weather in the last couple of weeks, before this heavy snowfall, where GL Dart could have come out to my home to fix my roof.
At this point, I would like the opportunity to have an independent inspector (of my choosing) examine my roof next Spring, at GL Dart's expense. If the inspector finds any indication that any area of my fascia has water damage, then the fascia will be replaced at GL Dart's expense. The replaced fascia shall be the same color and uniform looking so as to not detract from the look of my home.
As of today, 10 Dec 13, my house still has the eye sore of the previous fix that **** attempted with the bright white drip pans (that I previously wrote about) that have not fixed the problem. So, the only thing GL Dart has accomplished to date was to add an eye sore to both the front and back of my home my home (by partially installing bright white drip pans that don't even match any color on my house). They certainly have not resolved the original problem.
I would hope that the BBB will remove GL Dart's A+ rating that they currently have with the BBB. Again, in my opinion, this is the most unprofessional company I have ever dealt with. They acknowledge that they failed to properly install the roof and they agreed to fix the roof. After a year of trying to communicate with this company and get the roof fixed, it still is not fixed. They schedule times to come to my home and work and then don't show and don't call. I am totally at a loss as to how they can even stay in business and would love to put a big sign in my front yard that says, "Ask me what I think about my roof installed by GL Dart." Prior to moving into my current home, I live in Centerville (about 5 miles from my current home). My roof on my previous house also had to be replaced around the same time as my current house (much like many homes in the area due to a hail storm that damaged most roofs in the Centerville area). I had absolutely no issues with the roofers who replaced the roof on my previous home and I worked well with them so I'm not asking for anything special from GL Dart by expecting them to fix a problem that they created by poorly installing a roof that allows water to leak between the gutters and fascia.