Dealer sold me a 2015 Camaro, stated it had full navigation and wifi hotspots, does not, and won't resolve issue.
I specifically told the dealer what I was looking for with one of the key items being full navigation. I stated I hated the portable unit that was in my current car, wanted the maps. They stated I needed to go with the RS model with the infotainment center. Stated how great it was, also that it came with hands free calling, and wifi hotspots. I was there for over 4 hours, they were officially closed. The pricing came back higher than we agreed on, but didn't care because I was tire, excited, and just wanted to go home with my new car, and believed it had everything I asked because I was told it did. I couldn't find the map so I went online and completed my On-Star account. i thought I had to pay $10 extra a month for the maps, per the site, was upset that I was't briefed it, but paid it anyway. Still couldn't find the maps. Went into the dealer the next morning, they clarified that no I didn't have to pay the $10 for the maps, I already have them, the $10 is for the additional service, and that they'd walk me through the options. The dealer sales Rep actually sat in my new car with me, couldn't find the maps either, so he called On-Star to inquire. On-Star clarified that I don;t have it with my system. He just told me "well that sucks, but it is still a great system" asked me to try out the voice turn-by-turn system, and pitched me that i still have the wifi hot spots and that I don;t want to miss out on setting it up because I get 3 GB of data free a month for my free trial period. I had to get back to work but tried to set it up 2 nights later only to be informed that no I don't have it either. I went back to the dealer. They apologies and stated they could get it for me but it would cost me around an additional $2500. I contact GM to try and resolve it. They came back and state the dealer denied everything and stated there is nothing in writing, therefore they don't owe it to me? I'm retiring and moving this weekend. This was supposed to be my retirement gift to myself. Instead of being excited about my new car, I'm upset every time I drive it thinking about how I was lied to and taken advantage of. I didn't just assume I had navigation with maps, I was told I had it, both before and after I bought the car. I didn't know that Turn-By-Turn navigation was just a voice command without maps. They apologized to me and stated they thought I had it as it was standard on many of their vehicles. Now they are denying that too.
Replace the existing infotainment unit with the one I was briefed I had.
I spoke with all parties involved and reviewed all relevant documentation. None of our employees made a statement to Mr. ***** that the vehicle had navigation on the touchscreen or wifi hotspots prior to the sale. After he purchased the vehicle he returned to the store several days later and sought assistance from a different Sales Consultant. Unfortunately this Sales Consultant was not aware of how this particular vehicle was equipped as he was not involved in the sale process. That, combined with Mr. *****'s statements led him to look for features that the vehicle was not equipped with.
The vehicle is equipped with Turn by Turn Navigation, which is available through Onstar and displays directions on the vehicles dash display. This is all disclosed on the original window sticker which was on the vehicle when Mr. ***** was considering his purchase and was provided to him at the time of sale.
(The consumer indicated he/she DID NOT accept the response from the business.)
Not accurate response and sales reps not honest. I would take ownership of this issue and let it go, if I thought I was in any way unclear AND if I felt in anyway I could have misunderstood what they specifically told me. My wife was there initially and understood it the same way as I. Again, along with a few other items, I was clearly specific on navigations with MAPS and was specifically steered to the RS package and TOLD if I wanted maps I needed the RS package with the infotainment system. I dealt mainly with *****, my main sales rep who stated many times that he wasn't all that knowledgable about the infotainment centers, which is why he had the other sales Reps explain it to me, but he was there next to them the whole time. Again, they expanded on a whole list of other features (wifi) that I honestly don't care about, but was told I had, but actually don't have either. I did not go around ***** and just assume things from other Reps. ***** was there and directed me to them. I did not come back several days later. I came back the very next day, because I told ***** prior to signing, that I couldn't find the maps and needed someone to show me. He again, stated he wasn't that familiar with the system, assured me it had it, and since they were actually closed, to come back tomorrow and they would walk me through it. I did, they tried, and again, they called On-Star from my car asking for assistance in finding the MAPS only to be told I do not have them. On-Star will validate this statement and can provide the recording, if requested. They (***** and the assisting sales rep) assured me they would look into it and take care of it. My only fault was not returning the vehicle within the 3 day requirement, but why return it when I liked the vehicle and when they assured me they would take care of it? My only mistake was trusting them. After the 4th day, when I came in they acted surprised and like it was the 1st time they were aware of it. ***** just looked it up and stated sorry, but they could get it for me, but it would be around $2000, if I wanted it, but could probably get it and have it installed within a day or so? I originally tried to defend the Sales Reps and give them the benefit of the doubt that maybe they honestly didn't know, until I was discussing it with ****, the Sales Manager, that stated he didn't believe me because all of his Sales Reps know the 2015 Camaro's don't have the Nav Maps and Wifi. Therefore, all I can say is I clearly asked for Navigation WITH MAPS, was clearly and apparently intentionally misrepresented both before and after sale, that mine did have them, lied to that they would correct the issue, until after the 3 day return period, only for the dealership to cover their tracks and deny any knowledge of the issue and throw the blame back on me. I clearly didn't just assume the Turn-By-Turn Navigation had maps, I was clearly told multiple times by the Sales Reps that it did. I also mentioned many times in the 4 hours sitting and waiting, how glad I was to finally get rid of the portable Nav unit in my current car, to get a new car WITH MAPS, only for the sales reps to concur with how great the infotainment centers are, mostly expanding on the wifi, which again I don't have either. Since they won't take ownership of this and I believe intentionally fraudulently represented the options, I am still looking into possible legal actions. I learned this isn't the 1st time Jeff Schmitt Auto Group has had problems and settled claimed around the amount of $625K in 2012 & 2013 for misrepresentation and based on my experience are still at it. I wish I would have known this before I purchased from them. I hope Jeff Schmitt will make things right to resolve this, but currently I doubt it. I do not think I am asking for anything unreasonable, only for what I was sold as to what I asked for and what I was again specifically told I had. I am awaiting a response back from the same Lawyers that represented the prior claims against Jeff Schmitt Auto Group. I honestly don't want to go that route, now that I retired from the military and now live out of state, but this just isn't fair and the dealer isn't owning up to it.