Customer ReviewsforJeff Schmitt Auto Group

I have a 2004 Buick Rendezvous that had an intermittent battery light. The car is old and has 240000 miles on it. I took it to a local auto parts store. They tested the battery and alternator, and determined the alternator was bad. Their diagnosis was free. I investigated purchasing an aftermarket alternator ($189) and installing it myself, but a Rendezvous alternator replacement is very labor intensive. I elected to have the work done at Jeff Schmitt in Fairborn. I have been bringing my trucks to them for years, and thought I could trust them to provide me fair and professional repairs. I explained that I'd had the alternator tested and that I was 99% confident that it was the cause of the battery light. I explained I was not interested in a new OEM replacement alternator, but was willing to pay for the installation/labor. I knew that they would not warranty an aftermarket replacement, but was surprised that they would not warranty their labor for an aftermarket part. I was also surprised that confirming the alternator failure diagnosis by the auto parts store would cost an additional $142 above and beyond the cost of the part and repair. They explained that the diagnosis was an extensive process using a special machine that took four hours to complete. After an extended explanation the service technician, I grudgingly agreed to the terms of the diagnosis. I departed their service facility at 7:40 am. At 10:47 am, the service tech called to say the diagnosis was complete and confirmed the cause of the battery light was a failed alternator. I immediately wondered, "How can that be? It hasn't been the necessary four hours" They outlined three options for repairs. 1) A new OEM alternator for almost $800. 2) A remanufactured OEM alternator for about $750, but couldn't do the repair for approximately a week due to parts availability, and 3) an aftermarket alternator, for just over $700, but no warranty for the part or the labor to install it. After much consideration, I elected to not have them do the repair. While I openly admit that I agreed to a $142 diagnosis fee, they admitted they did not do the four-hour check using the diagnostic machine we agreed to. I'm not sure what tool they used. I attempted to explain that I'd be more than happy to pay them for the actual time they spent doing the work on my vehicle, but I didn't think it fair that I was charged for a four hour diagnosis that took them approximately two. The service manager argued that I agreed to the terms. I argued that I agreed to the terms that were explained to me that were based on a comprehensive four-hour analysis, and their diagnostics clearly did not take that long. The service technician contended he said the analysis could take "up to four hours". That was not what he initially said. I became angry. The service manager poorly attempted to satisfy me, but became very condescending. He attempted to appease my anger by telling me that there would be no charge, that he would absorb the cost in his personal managerial budget, and that I should leave. Maybe most people would have accepted that a victory and left, but I couldn't. My conscience wouldn't allow me to not pay. They did analysis, but not the four-hour diagnosis using the advanced equipment we agreed to. I offered to pay for the actual time they did the work, but the service manager again insisted there was no charge and that I needed to leave. It was exhausting attempting to communicate with the service manager. I finally told him I was done speaking to him, told him I'd close with his service tech, and that I'll pay the $142. It wasn't right that I get analysis for nothing. But it also wasn't right that I was charged for a procedure they admittedly didn't perform they way they initially explained. I've been bringing vehicles to Jeff Schmidt for over 10 years. I am very disappointed. They clearly aren't interested in loyal customers. I won't be returning to Jeff Schmidt again.

There appeared to be a breakdown in communication between Mr. B******* and our team, thus we tried to satisfy him by covering the diagnosis cost. There was no malice or misleading here and I'm not sure what else we can do to satisfy him.

I bought a 2021 Nissan Murano used and they charged me more than the MSRP Nissan quotes for a new vehicle. Overcharged by more than $12,000.00 They took advantage of an elderly man. I hope Nissan corporate reads these and removes them as a dealer.

I have left the guest a voicemail and an email to address his concerns. Adam K***** General Manager Jeff Schmitt Auto Group.

They allowed me to rescind the deal. But they did overcharge me by about $12,000 and my review needs to stay on the website for other customers to be aware of. I can supply paperwork showing everything I have said is true.

Businesses only get better when honest reviews stay posted.

We tried multiple times to assist him but Mr. K****** refused to discuss anything over the phone, in-person, or to even have a dialogue over email.
He was not overcharged and I will simply post my email to him here so that our position is on record:
Mr. K******,
First and foremost, I want to apologize that this situation has caused you so much stress and frustration. The retail vehicle market is fluctuating at an unheard-of pace, and I can certainly understand how that can lead to confusion and misconceptions of fraud.
As Adam attempted, we would have preferred to help you resolve your concerns via phone or in-person. Not because we have anything to hide, but rather that is typically an easier (and friendlier) route. We do respect your request and I am happy to hash out the details in writing. In your email below you state that you sent over a series of questions which I have been unable to locate. I did find where you submitted a contact-us request and outlined some of your concerns so I will work off that. If you have additional questions, please feel free to reply to this email with them.
I would like to set a little perspective, from our side, to all of this. We are fortunate enough to retail over 10,000 vehicles per year and conduct over 100,000 retail transactions annually across all of our stores. I quite literally have my name on all of them, which is something I take very seriously. We have not built this business, nor do we maintain it, by taking advantage of people as you have alleged. Are we perfect? Certainly not. However, we pride ourselves on making those outlying situations right.
As I'm sure you've seen in the news, new car production and supply are at an unprecedented low-level. This results in stress on the used car market - and when supply is low and demand is high, prices rise. We typically source around 50% of our pre-owned vehicles from auction and currently it is not uncommon to see two and three year old vehicles being sold for their original MSRP. That is wholesale, at a dealer-only auction. Add in transportation, reconditioning, and the cost of doing business - and you have pre-owned vehicles frequently being sold for over their original MSRP. That is the case on many different makes/models, at many different dealerships, across the country. This degree of a market shift is a bit foreign to me; and I've been in the business all of my life. I can certainly understand why from your perspective this transaction seemed unfair. Unfortunately, it is just where the market is right now.
I could not find anywhere on your paperwork that lists an incorrect MSRP, feel free to send that to me if you would like. I'm happy to dig in if there was an inaccuracy. Typically, we do not discuss nor disclose MSRP on pre-owned vehicles as it is irrelevant to the transaction.
I hope that my perspective can give you a little peace and relief.
I would like to offer you three scenarios for resolution:
Rescind the transaction
Since you went to the BBB immediately after purchase, we held all of the paperwork from your transaction. Your check has not been deposited, we have not begun reconditioning your Rogue, and neither title has been processed.
At a mutually agreeable time, you may return the Murano and purchase paperwork, pickup your Rogue, and collect the check you provided us.
Keep the transaction intact
The paint & interior protection, security coding, and Nissan Platinum can all be removed from the purchase price if you prefer. There are significant benefits to each, but we are happy to remove them (and applicable taxes) from the transaction.
Rescind the transaction and pursue a new Murano at MSRP
Essentially the same as option 1, except after that process we work to locate you a new Murano that is available and fits your needs. We are not marking our new inventory up above MSRP as many dealers are, so it would be straight MSRP plus taxes/fees, plus any applicable protections that you desire.
Please let me know which of these resolutions you prefer. Respectfully I must request that we find resolution soon as leaving things in limbo does not benefit either of us.

I remain at your service if you have any further questions or concerns.


Best regards,

Jay Schmitt

What the owner said is basically in the response is garbage. Plain and simple they ripped me off and then attempted to cover their tracks by letting out of the transaction and writing nonsense in the reply to you and me.

Other dealers are not selling used cars at more than the MSRP in this area local advertisements show that. The paperwork drawn up shows a MSRP outside what the manufacturer states.

Keep my review posted so other elderly people can see what this business is really like.


Thank you

My response is factual, not garbage.
Let's look towards an independent source:
https://www.nbcnews.com/business/autos/some-used-vehicles-now-cost-more-original-sticker-price-n1272086

the simple truth is locally the Murano brand new was listed at this dealer and others for less than the price on the contract.

i will send that just give me a way to send it. Physical evidence not a web site.

So what the dealer is saying is that some unscrupulous dealers are doing what his employees tried to do to me.

You can not justify bad business behavior by pointing other others doing the same thing.

The price was several thousand more than the MSRP quoted by the manufacturer. So that was an outright lie.

The BBC should ask Nissan corporate in Japan if that is an acceptable dealer practice. My thought is they will say no.