BBB Business Review

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This Business is not BBB Accredited

Jeff Schmitt Auto Group

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Phone: (937) 878-3471Fax: (937) 879-7998View Additional Phone Numbers1001 N Broad St, FairbornOH 45324View Additional Web Addresses

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BBB Accreditation

Jeff Schmitt Auto Group is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Jeff Schmitt Auto Group's rating include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Jeff Schmitt Auto Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 41 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

41 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues12
Billing / Collection Issues1
Guarantee / Warranty Issues6
Problems with Product / Service22
Delivery Issues0
Total Closed Complaints 41

Additional Complaint Information

BBB files indicate Jeff Schmitt Auto Group has had a pattern of complaints concerning sales/advertising issues, product/service issues, guarantee/warranty issues, billing/collection issues and delivery issues. Your BBB contacted the company in September 2012 regarding a pattern of complaints. As of September 22, 2012, the company responded to the pattern of complaints by counseling managers and line personnel to make customer satisfaction a priority and to try to pre-empt problems before they get elevated. The company indicated within their letter they have empowered employees to try to fix problems without management intervention.

In August 2013, your BBB reviewed complaint activity for Jeff Schmitt Auto Group locations since September 2012. Your BBB found a pattern of complaints regarding similar concerns evident in its initial September 2012 review.

Customer Reviews Summary Read customer reviews

6 Customer Reviews Customer Reviews on Jeff Schmitt Auto Group

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6 Customer Reviews

Additional Information

top
BBB file opened: 01/01/1957Business started: 01/01/1931
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Business Management
Principal: Mr. Jeff Schmitt (President)Customer Contact: Mr. Jay Schmitt (Assistant to the General Manager)
Contact Information
Mr. Adam Kopans (Director of Sales Admin)Mr Mark Skiba (Internet Sales Manager)
Number of Employees

200

Business Category

Auto Dealers - New Cars, Auto Dealers - Used Cars, Brake Service, Transmissions - Automobile, Wheel Alignment, Frame & Axle Service - Auto, Auto Repair & Service

Products & Services

This company provides new and used automobiles for purchase or lease. Auto repairs and service are also provided.

Alternate Business Names
Jeff Schmitt Chevrolet, Jeff Schmitt Nissan, Jeff Schmitt Cadillac, Kubota of Beavercreek, Jeff Schmitt Mitsubishi, Jeff Schmitt Mazda, Jeff Schmitt Buick GMC

Customer Review Rating plus BBB Rating Summary

Jeff Schmitt Auto Group has received 3.0 out of 5 stars based on 6 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.