This Business is not BBB Accredited
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Jeff Schmitt Auto Group is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Jeff Schmitt Auto Group's rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Jeff Schmitt Auto Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||12|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||6|
|Problems with Product / Service||22|
|Total Closed Complaints||41|
Additional Complaint Information
BBB files indicate Jeff Schmitt Auto Group has had a pattern of complaints concerning sales/advertising issues, product/service issues, guarantee/warranty issues, billing/collection issues and delivery issues. Your BBB contacted the company in September 2012 regarding a pattern of complaints. As of September 22, 2012, the company responded to the pattern of complaints by counseling managers and line personnel to make customer satisfaction a priority and to try to pre-empt problems before they get elevated. The company indicated within their letter they have empowered employees to try to fix problems without management intervention.
In August 2013, your BBB reviewed complaint activity for Jeff Schmitt Auto Group locations since September 2012. Your BBB found a pattern of complaints regarding similar concerns evident in its initial September 2012 review.
Customer Reviews Summary Read customer reviews
6 Customer Reviews Customer Reviews on Jeff Schmitt Auto Group
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Business ManagementPrincipal: Mr. Jeff Schmitt (President)Customer Contact: Mr. Jay Schmitt (Assistant to the General Manager)
Contact InformationMr. Adam Kopans (Director of Sales Admin)Mr Mark Skiba (Internet Sales Manager)
Number of Employees
Auto Dealers - New Cars, Auto Dealers - Used Cars, Brake Service, Transmissions - Automobile, Wheel Alignment, Frame & Axle Service - Auto, Auto Repair & Service
Products & Services
This company provides new and used automobiles for purchase or lease. Auto repairs and service are also provided.
Alternate Business NamesJeff Schmitt Chevrolet, Jeff Schmitt Nissan, Jeff Schmitt Cadillac, Kubota of Beavercreek, Jeff Schmitt Mitsubishi, Jeff Schmitt Mazda, Jeff Schmitt Buick GMC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview