BBB Business Review

BBB Accredited Business since 10/15/2012

Erwin Chrysler Dodge Jeep, Inc.

Find a Location

(937) 335-5696View Additional Phone Numbers2775 S Co Rd 25a, TroyOH 45373

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BBB Accreditation

A BBB Accredited Business since 10/15/2012

BBB has determined that Erwin Chrysler Dodge Jeep, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Erwin Chrysler Dodge Jeep, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Erwin Chrysler Dodge Jeep, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/08/2016Problems with Product / Service | Read Complaint Details
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Complaint
(BBB note: This complaint originated with the office of the Ohio Attorney General. Please open attachment to view their complaint form.)

See attached document. The consumer purchased a vehicle from supplier and is having problems with
the gear shift cable. There were service issues and complications while the vehicle was in the supplier's
shop. The supplier misrepresented the replacement part as new when it was used.

Desired Settlement
See attached document. Consumer wants work to be covered by supplier as told.

Business Response
Contact Name and Title: ****** ******** Office Mgr
Contact Phone: XXXXXXXXXX
Contact Email: **********@erwinchrysler.com
The gear shift cable was replaced with a new part from Napa, not used as stated in the complaint. Customers vehicle was repaired as billed.

Consumer Response
*******

I have a meeting this Saturday with the Service Manager for him to look at my truck while I'm there. I don't know exactly what he plans to do but I will inform you after Saturday morning of the visit and the outcome.

Thank You,
**** ******

Final Business Response
ON 2/20/16 CUSTOMER AND SERVICE MANAGER INSPECTED THE VEHICLE AND DETERMINED THAT REPLACED CABLE WAS NEWER AND CABLE WAS WORKING AS DESIGNED. ONE CLIP WAS NOT SECURED ON THE CABLE. TECH SECURED CABLE. ***** CHRYSLER DID EVERYTHING POSSIBLE TO GET MR ****** BACK IN HIS VEHICLE AS QUICKLY AS POSSIBLE. THE SERVICE MANAGER BELIEVES MR ****** HAD SPOKE TO EMPLOYEES OF ***** CHRYSLER THAT DID NOT KNOW EXACTLY WHAT WARRANTY COVERAGE MR ****** HAS IN RELATION TO THE REPAIR PERFORMED. IF HE WAS TOLD BY THE OWNER THAT THERE WOULD BE NO CHARGE THEN THAT US THE WAY WE WILL LEAVE THIS ISSUE. HE CURRENTLY HAS NOT PAID ANYTHING.

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 05/10/1988Business started: 01/01/1975
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Transportation
400 7th St., S.W.
Washington, DC 20590
(202) 366-4000
http://www.dot.gov/

BBB records show a license number of ND000381 for this company, issued by Department of Transportation. Their web address is http://www.dot.gov/. The expiration date of this license is 03/31/2017.

Type: Dept of Motor Vehicles

Type of Entity

Corporation

Incorporated: December 1959, OH

Contact Information
Principal: Mr. Ronnie Erwin (President, owner)Mr. Matt Erwin (General Manager, Vice President) Mike Holter (Sales Manager) Serena Swartz (Office Manager)
Number of Employees

35

Business Category

Auto Dealers - New Cars, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

This company provides new and used vehicles for sale or lease.

Alternate Business Names
Erwin Chrysler Plymouth Dodge Inc.

Customer Review Rating plus BBB Rating Summary

Erwin Chrysler Dodge Jeep, Inc. has received 5.0 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Erwin Chrysler Dodge Jeep, Inc.

2775 S Co Rd 25a

Troy, OH 45373

To | From

LocationsX

2 Locations

  • 2775 S Co Rd 25a 

    Troy, OH 45373(937) 832-3695
    (937) 335-5696

  • PO Box 339 

    Troy, OH 45373(888) 334-7775
    (866) 574-3022
    (888) 929-6403

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dayton and the Miami Valley. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Erwin Chrysler Dodge Jeep, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (937) 832-3695
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business.

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Industry Tips for Auto Dealers - New Cars

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.