GMC is aware that the gas tank is defective in the exact model vehicle I had repaired, but would not give me full coverage to cover the repairs.
According to various internet sources, GMC recognized that the gas tanks in 2004 GMC Envoys had leakage issues. I called GMC to inquire as to coverage to fix the issue, and was told by the service rep, ***** to have the vehicle diagnosed by my local GMC dealer. I took the vehicle to Bob Ross, and was told by the service manager, ****** it was not a faulty tank, but rather, a fuel pump module, and that the repair cost would be $975 at worst. The cost to diagnose the vehicle was $380 so that if I chose not to have the repair, I would have to pay $380 and still have the problem. Or, I could elect the repairs and the $380 would be waived. During this time, I requested that GMC cover the $975 repair cost. The person I spoke with the first time promised to call me back, and never did. I tried several times to talk to someone at GMC, but they would not speak to me, stating that only the original rep could talk to me. A week later, I was told that the original rep had personal issues, and did not come to work for a week. I was soon directed to the rep's supervisor, who began to find out if GMC would cover the repair costs. In the meantime, and once I authorized the repairs, Bob Ross called me to tell me that upon doing repairs to the fuel pump, they discovered that the tank was, IN FACT, cracked and would need replacement. The new repair total was over $1900. I had no choice because the vehicle could catch fire or explode if the fuel continued to leak, and they had already disassembled the fuel tank, etc to start the repairs. So, believing that GMC would cover the repairs, I authorized the replacement of the fuel tank as well. Bob Ross kept the vehicle for 5 days, telling me that they had to have the part sent in. During this time, I had to make other arrangements for transportation. The day I was to pick up the vehicle, I was told that GMC would only cover $713 of the total cost, leaving me with a bill of $1143.65. I asked Bob Ross to please help me explain to GMC that the tank and fuel pump module was a defect in parts, and that such was not normal wear and tear on the car. The service manager at Bob Ross spoke to his district manager, who refused to authorize any further assistance because the recall/special coverage on defective fuel tanks had expired. The fact is that GMC is well-aware that the fuel tanks in their 2004 Envoys are defective, and they refuse to cover the repair costs of the vehicle because they claim the vin number was not included in any special recalls or special warranties, and even if it was, the recall has ended. However, the problems associated with the leaking tanks are well-known to GMC and they should cover the full replacement cost of the defective tank, just as they did for the fuel pump module. This is especially true where they told me I would have to have a diagnostic done, I had the diagnostic done and was told the "worst case scenario" was $975, and then later was told that the repair costs would be $1900. I didn't feel I had a viable option, given that they were going to charge me $380 just to look at it to see if the vehicle was eligible for repair coverage. Added to that is the hours I spent on the phone with GMC customer service trying to get some help, promises made and broken regarding calling me back or helping me, and Bob Ross having the vehicle for a full work-week requiring me to make other arrangements.
I am asking that the full repair cost that I paid be refunded. I paid $1,143.65, and want that amount refunded to me.
Since Ms ****** had filed this complaint on her vehicle that was not under warranty, General Motors has since come out with a special policy reimbursement for this repair. The policy number is XXXXX and will cover this repair for up to 15 years or 150,000 miles. We are in the process of providing the documentation to Ms ****** for full refund from General Motors.