BBB Logo

Better Business Bureau ®
Start With Trust®
Dallas and Northeast Texas
Tips on Hail, Wind and Tornado Repair
April 07, 2014

When hail, high winds and tornadoes struck parts of Northeast Texas on Thursday, April 3, 2014, damage was reported from Princeton in Collin County, to Denton in Denton County, and in Greenville in Hunt County.

After any storm, repair services step up their efforts. The Denton Record Chronicle reported that roofing contractors were approaching homeowners as soon as the storms passed. See the article here:

The next day, “At least one Denton resident was already weary of the aggressive tactics,” the Denton Record Chronicle said. “She called the Better Business Bureau in Dallas to report that she had to resort to putting a sign on her door telling contractors not to knock unless they were members of the bureau [BBB Accredited Businesses] with an ‘A’ rating.”

To help consumers select storm clean up and repair services, BBB Serving Dallas and Northeast Texas offers these tips:

  • Make any temporary repairs that are needed and save receipts. Check with your insurance company about policy coverage and how to file a claim.
  • Don't be pressured into making an immediate decision with a long-term impact. Be pro-active in selecting a business and not re-active to sales solicitations.
  • For major repairs, take time to shop around and get 3-4 estimates based on the same specifications and materials.
  • Check out businesses with BBB at BBB Business Reviews show contact information, complaint details (if any) and the BBB Rating. For lists of BBB Accredited Business by type of business such as roofing contractors, windshield repair or tree services, see the BBB Accredited Business Directory.
  • Be wary of door-to-door workers who claim to have left-over materials from a job “down the street” or who do not have a permanent place of business. If sales people go door-to-door, check to see if your community requires them to have solicitation permits.
  • Be leery if a worker shows up on your doorstep to announce that your home is unsafe. If you are concerned about possible structural damage in your home, have an engineer, architect or building official inspect it.
  • Be careful allowing someone you do not know inspect your roof. While most roofing contractors abide by the law, an unethical contractor may actually create damage to get work.
  • • Require a written contract agreement with anyone you hire. Be sure their name, address, license number, if applicable, and phone number are included in the contract. Read and understand the contract in its entirety, and don’t sign a blank contract. You should get a copy of the signed contract at the time you sign.
  • If one estimate seems much lower than the others and it sounds too good to be true, it probably is. Fly-by-night contractors may give below-cost bids but often are uninsured, do shoddy work or use substandard materials, and may not even finish the job or be around later to honor guarantees.
  • Make sure to read the fine print. For example, some roofing contracts call for substantial cancellation fees or liquidation damages if the homeowner decides not to use the contractor after insurance approval of the claim. If an estimate or contract is confusing, ask the contractor to break it down into items/terms you can understand.
  • For tips and alerts, for BBB Business Reviews, or for lists of BBB Accredited Businesses by city, visit or call BBB Serving Dallas and Northeast Texas at 214-220-2000 or in surrounding areas 800-705-3994.