AT&T Customers Are Latest Scam Targets Warns Better Business Bureau

April 01, 2014

CHICAGO, IL – April1, 2014 –Consumers are reporting they’ve been ripped-off by scammers posing as AT&Ttechnical support using both emails and phone calls.  Through these scams, people have losthundreds of dollars and have had their personal and financial informationcompromised according to the BBB.

Anexample is what happened to one caller to the Better Business Bureau of Chicagoand Northern Illinois, who stated that when trying to access her email a dialogbox popped up.  The message stated heremail may have been compromised and included a phone number to AT&T techsupport. The consumer placed the call and it was answered by a businessidentifying itself as Q Tech Care/Expert Tech Support, and that it providedindependent tech support for AT&T. To prove its legitimacy and to gain her trust, the business provided thecaller with a website that would give more information.

“Tobe successful, scammers must get their targets to trust them. After that it’seasy for scammers to get what they are want,” said Steve J. Bernas, presidentand CEO of the Better Business Bureau serving Chicago and Northern Illinois.“The best advice is always be skeptical of any email or phone call you get fromsomeone you don’t know.”

“Unfortunately,this caller’s skepticism came too late,” explained Bernas.  “She contacted AT&T after she hadprovided her personal and credit card information and had been charged $199.”

Bernasnoted that the phone calls targeting AT&T and their customers also have thespecific goal to get personal information or upload malware onto wirelessdevices.

Anothertactic used by the scammer is to promise cash, as much as $350, said Bernas.All that is necessary is to go to a website provided by the caller and put insome personal information. In exchange the money would be credited to theiraccounts.

“Thewebsites and are fake, but resemble the real AT&Twebsite. By following the scammer’s instructions without question puts peoplein the position of becoming victims of identity theft” added Bernas.

Toavoid being caught by these kinds of scams, here are recommendations:

  • Consider how the business normally contacts you. Beware of a departure from the normal routine. Some providers typically send customer’s text messages, so be wary of a phone call.
  • Be extremely suspicious of any website wanting complete personal information. Most services and businesses that require personal identification already have the information from when you originally signed up, especially if the business is sending the message to you. They should not need your entire social security number or entire credit card number again.
  • Contact the business. Always call the business customer support line to check the legitimacy of the offer. Be sure to find the phone number on your bill or by a web search, not the website the scammers gave you.
  • Don't believe what you see. The website that scammers created for this scam looks amazingly similar to the real site. Stealing logos, colors and graphics online is easy for scammers. Just because it looks real, does not mean it is.  

Formore advice on scams, visit


As a private,non-profit organization, the purpose of the Better Business Bureau is topromote an ethical marketplace. BBBs help resolve buyer/seller complaints bymeans of conciliation, mediation and arbitration. BBBs also review advertisingclaims, online business practices and charitable organizations. BBBs developand issue reports on businesses and nonprofit organizations and encouragepeople to check out a company or charity before making a purchase or donation.