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Better Business Bureau ®
Start With Trust®
In Dallas and Northeast Texas
Storm and Disaster Damage Tips
April 04, 2012
The Better Business Bureau reminds those who experience storm damage to take certain precautions when cleaning up and making repair decisions.

Natural disasters like tornados, hurricanes, floods, fires and earthquakes can bring out the best in people, as strangers reach out to help others in need. Unfortunately, crises also bring out persons who choose to take advantage of the victims.
 
Some of the most common "after-disaster" scams involve your auto, home and yard repairs or clean-up. The Better Business Bureau offers the following tips to homeowners who suffer auto and property damage in the wake of a natural disaster:

  • Check with your insurance company about policy coverage and specific filing requirements. Save all receipts, including those for food, temporary lodging, or other expenses that may be covered under your policy.
  • Although you may be anxious to get things back to normal, avoid letting your emotions get the better of you. Don't be pressured into making an immediate decision with a long-term impact.  Be pro-active in selecting a company and not re-active to sales solicitations. Make temporary repairs if necessary.
  • For major repairs, take time to shop around and get 3-4 estimates based on the same specifications and materials. Check out references that are at least one year-old, verify with the local licensing agency that the businesses are permitted to do work in your area and all work inside homes that pre-date 1978 must be done by contractors that are Certified to Conduct Lead-Based Paint Activities and Renovations.
  • Be wary of door-to-door workers who claim to have left-over materials from a job “down the street” or who do not have a permanent place of business. If sales people go do-to-door, check to see if your community requires them to have solicitation permits.
  • Be leery if a worker shows up on your doorstep to announce that your home is unsafe. If you are concerned about possible structural damage in your home, have an engineer, architect or building official inspect it.
  • Require a written contract agreement with anyone you hire. It should specify the work to be done, the materials to be used and the price breakdown for both labor and materials. Any promises made orally should be written into the contract, including warranties on materials or labor. Be sure their name, address, license number – if applicable and phone number along with a start and end date for the work is included in contract. Read and understand the contract in its entirety, don’t sign a blank contract and a copy of the signed contract is to be given to you at time of signature.
  • Once you have found a contractor, request proof of a current insurance certificate covering workman’s compensation, property damage and personal liability.
  • Never pay in full for all repairs in advance, and do not pay cash! While many companies may ask for a deposit, BBB suggests that no more one-third of the job be paid upfront. Be sure the contract specifies the schedule for releasing payments to the contractor.
Disaster victims should never feel forced to make a hasty decision or to choose an unknown contractor. For reliable information, lists of BBB Accredited Businesses by industry and business reviews you can trust on local companies, start at www.bbb.org.