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Better Business Bureau ®
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Dallas and Northeast Texas
After the Ice -- Choosing a Repair Service
After the ice melts, comes clean up and repair. BBB offers tips on finding a repair service you can trust.
December 10, 2013

Dallas, TX, December 10, 2013 – After the ice storm that hit the Dallas area on December 6, 2013, residents are cleaning up downed branches and trees, repairing collapsed carports and patios, fixing plumbing problems, and repairing vehicles damaged in collisions. Days after the storm, consumers and businesses find that melting ice falling from roofs is damaging cars and property. Better Business Bureau® (BBB) offers tips on choosing clean up and repair services to help customers find businesses to trust.

“After severe storms of all kinds, scammers often swing into action to target vulnerable consumers and businesses who are trying to cope with the aftermath,” said Jeannette Kopko, spokesperson for BBB serving Dallas and Northeast Texas. “BBB warns to check out businesses carefully and be cautious with repair services that go door to door, don’t provide written agreements or complete contract information, or pressure customers to sign contracts immediately.”

With so many trees and branches down, tree services and home repair services could approach homeowners and businesses in affected neighborhoods. With many cars and trucks damaged, collision repair services could pop up to fix everything from dents to windshields or major repairs. While many may be established businesses that customers can check out, some could be “storm chasers” from out of town who take money up front but do unsatisfactory work or leave jobs unfinished. After last year’s tornadoes, some homeowners paid thousands of dollars to roofing contractors who left them with unfinished roofs.

BBB offers these tips on choosing repair services after the ice storm:

• If your property is damaged, check with your insurance company as soon as possible. Make any temporary repairs that may be necessary and keep receipts.

• Consider getting more than one estimate. Ask friends, neighbors, family and co-workers for referrals. Research the business before signing, not after.

• When getting an estimate, get everything in writing, including a permanent address and phone number for the business. Beware of high pressure to sign right away (“this price is good today only”) or scare tactics (“if you don’t take care of it right away it will cause severe damage”). Don’t make a large down payment or pay in full until everything is completed to your satisfaction.

• Make sure you know what you’re signing. Is it an estimate or a contract? Watch out for agreements that call for consumers to pay a sizable fee just for cancelling.

• Check out businesses before signing. To check out a business with Dallas BBB, start at dallas.bbb.org, or use the free BBB iPhone app, in the app store or at www.bbb.org/iphone. BBB Business Reviews include contact information, the BBB rating from A+ to F, the reason(s) for the rating, customer complaint summary, BBB accreditation status, and more.

• Find lists of BBB Accredited Businesses who are screened, approved and monitored in the BBB Accredited Business Directory at http://www.bbb.org/dallas/accredited-business-directory. Search the BBB Accredited Business Directory by category, including:

Tree Service
Roof Repairs
Roofing Contractors
Plumbers
Heating & Air Conditioning
Hauling and Clean Up Services
Carports
Patio Cover
Auto Repair & Service
Auto Body Repair & Painting

For tips you can trust or to check out a business, find BBB Accredited Businesses, file customer complaints, and more, start at dallas.bbb.org.

About BBB 

Since 1920, Better Business Bureau Serving Dallas and Northeast Texas has been helping consumers find businesses they can trust. In 2012, consumers turned to BBB in Dallas nearly 3 million times for Business Reviews, available free at dallas.bbb.org. BBB in Dallas is one of 113 local, independent BBBs across the United States and Canada. Dallas BBB services include Business Reviews on businesses, lists of BBB Accredited Businesses by category, customer complaint resolution services, advertising review for compliance with the BBB Code of Advertising, and tips and alerts for consumers and businesses. BBB provides services for both BBB Accredited and non-accredited businesses. Accredited businesses must meet the BBB Code of Business Practices, based on the BBB Standards for Trust. For more, start at dallas.bbb.org.