BBB Business Review

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BBB Accredited Business since 07/01/1995

J & M Glass Company, Inc.

Phone: (214) 630-5885Fax: (214) 905-3805View Additional Phone Numbers8808 Empress Row, DallasTX 75247-3904 Send email to J & M Glass Company, Inc.

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BBB Accreditation

A BBB Accredited Business since 07/01/1995

BBB has determined that J & M Glass Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised J & M Glass Company, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on J & M Glass Company, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/05/1995Business started: 01/01/1984
Contact Information
Principal: Mr. Martin Gates, II (President)
Business Category

Windows, Energy Conservation Products - Wholesale & Manufacturers, Windows - Repairing, Energy Conservation Products & Services, Storm Windows & Doors, Screens - Door & Window, Doors - Patio, Doors, Windows - Installation & Service

Products & Services

Windows & Doors
Vinyl, Aluminum Fiberglass
New construction and replacement.

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PMSat: 10:00 AM to 01:00 PM
Refund and Exchange Policy

Limited Lifetime Warranty

Service Area

Dallas and Fort Worth and North Texas

Alternate Business Names
Thermal Windows

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.