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Westwood Window

Phone: (972) 955-4086

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/22/2014Problems with Product / Service | Read Complaint Details
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Complaint
Completely botched installation, destroyed soffit and fascia on my home. Does not meet code requirements.
Installation of power shades. First installer was very inexperienced. Left with misfit shades and non-compliant wiring (not to National Electric Code - they left exposed wiring outdoors). Called them back. They provided instructions to the same inexperienced installer who managed to fix the misfit issues and tried to rewire, but still not to National Electric Code specifications (wiring still exposed). In the process of rewiring, this inexperienced installer destroyed a section of the soffit and fascia on my home. I have before and after photos as proof.

Desired Settlement
I would just as soon the company come out and remove these shades entirely, issue a full refund and compensate me for the repair of my soffit and fascia (including painting).

Industry Comparison| Chart

Windows - Installation & Service, Windows, Solar Energy Products Service & Repair, Solar Energy Equipment & Systems Dealers, Energy Conservation Products & Services, Window Shades - Equipment & Supplies, Weatherization, Window Shades, Energy Audits, Screens - Door & Window, Weather Stripping

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.