J.J.'s Window Service does not honor agreements with customers, nor do they provide customer service service once those agreements are broken.
J.J.'s Window Service is less of a service and more of an inconvenience. After calling to schedule an appointment, it took a week for someone to come out and measure my windows for repair. After waiting yet another week, someone called to schedule an appointment for the repair, which was of course another 2 weeks from then. After taking the day off of work, they finally arrived to install the windows. The installer realized that the windows were the wrong size, and in frustration told me that the person that does the measurements did this all of the time. I called the office and they said that they would have new windows made and promised to install them later that day, I waited all day and never heard a word. I never received another call and they never showed back up. After waiting 3 days, I finally called them back and was told that they would schedule me on yet another day, which would require me to take a second day off of work. When asked if they could complete the installation at a more convenient time, I was told no, when asked if I could receive any compensation for my 2 days of lost wages they offered me an insulting $18 off. J.J.'s Window Service is the worst service/repair type company that I've ever had the misfortune of dealing with. After 2 scheduled appointments I still haven't had my windows installed, and it's impossible to work with their customer service department. They don't uphold their end of an agreement, and don't offer any solutions when I try to correct the problem at hand.
I wanted my windows replaced when they were scheduled to be, or at least on the 2nd scheduled time. Now that this has been made impossible I want my windows to be replaced at a time when I can be at home without losing anymore revenue from work. I have 2 broken windows that should have already been replaced, and it's me that is having to take time off of work and pay higher energy bills while they do nothing to correct this problem. I'm not asking for these windows to be installed for free, but I feel that I deserve some sort of compensation for lost wages and increased energy bill and at this point $18 isn't going to cut it.
This Customer was scheduled for a 9-1000am appointment. We showed up but glass was wrong. He demanded that we fix this immediately. Insulated glass takes time to make. It is double pane or insulated same thing and the outer pane only was broke by Hail Storm. So Minimal energy loss. This customer could have went back to work immediately. But demanded we fix this problem today Friday 20th June. We told him we would try but it never happened. He called hung up on my girls in office repeatedly because he didn't get the answers he needed. example: (time we coming back.) (Discount we said 10%, he said that was insult.) I will not work for this man. We try to please everyone.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect, and most of what they are saying is lies as usual. I never demanded anything, and just asked if I could get the windows installed that day as scheduled. They agreed to this, and I have a voicemail proving that what I'm saying is correct. They never showed up, which they have admitted in their response so I have proof of this as well. I'm not sure how they can say that I could have returned to work immediately when they promised to complete the work that day, which they have also admitted in their response "We told him we would try but it never happened". They said that the windows would in fact be replaced that day which as I've stated earlier I have a voicemail that backs this up. I never hung up on anyone, and as I've stated earlier I have a voicemail in which they schedule the time. I'm not sure how I could have hung up on someone when they were leaving a message. I also never hung up on anyone when they offered me 10% off, which I agree with them in saying that it was an insult. As far as the energy loss I'm not sure what it would equate to and obviously they don't either, but even minimal energy loss is still a loss "So Minimal energy loss". I don't feel that their reply explains the situation honestly or intelligently, and in fact tries to put the blame on me by making false claims of hanging up and insinuations about my work schedule which quite frankly they know nothing about since I complete my work professionally, correctly, and in a timely manner. This is honestly the worst experience I've ever had in dealing with a service/repair company, and the lies and ignorant statements in their reply just goes to prove my case. They have caused major issues with my time, money, and their reputation as an honest business and have stated that they will not try to help resolve this or even work for me "I will not work for this man". I'm not sure what to do from this point forward, but after everything they have said and done this is unacceptable.