BBB Business Review

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BBB Accredited Business since 04/04/2011

Fonality, Inc

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(469) 252-7400View Additional Phone Numbers6900 Dallas Pkwy STE 250, PlanoTX 75024-7144 Send email to Fonality, Inc

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Description

Fonality is a developer and marketer of cloud-based business phone systems and unified communications solutions for small, medium and enterprise businesses.

BBB Accreditation

A BBB Accredited Business since 04/04/2011

BBB has determined that Fonality, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Fonality, Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 17 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

17 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues3
Guarantee / Warranty Issues1
Problems with Product / Service10
Delivery Issues0
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Fonality, Inc

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 02/15/2011Business started: 10/01/2004
Type of Entity

Corporation

Incorporated: June 2005, DE

Contact Information
Principal: David Scult (CEO)Customer Contact: Ms. Kassie Graziano Mr. Eric Borrmann (COO)Ms. Kimberley Drobny (VP Marketing)Ms. Carrie Kelly (Corporate Comms)Mr. Dan Rosenthal (EVP Finance)
Business Category

VOIP (Voice Over Internet Protocol) Sales & Service, Data Communications Equipment & Systems, Telephone Communications, Telecommunication Equipment & Systems Service & Repair, Telecommunication Equipment & Systems Dealers, Telephone Equipment & Systems Dealers

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.