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Consumer Complaints

BBB Accredited Business since 12/01/1981

Earl Owen Company, Inc.

Phone: (800) 527-2006Fax: (214) 748-5124

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/19/2014Delivery Issues | Read Complaint Details
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Complaint
Paid for the product March 2nd have never received product. Was suppose to ship multiple times never has. Won't refund or ship product.
Ordered March 2nd. Was suppose to be in stock. Shipped wrong product, sent back was suppose to ship correct one same day. Never did, called and it was then on back order I would have to wait 10-14 days before they got it in. Waited 14 days and they told me they received it last Thursday March 27th. Said they would ship it out Friday March 28th. Its been 1 week, no tracking and no product. Called today and they said I would have to talk to ***** who was at lunch, he never returned call. Called back and ***** had then supposedly gone home sick. Talked to ****** and he said that ***** told him he had already refunded money. Which wasn't true ***** said he was shipping the product. I haven't got any product or received my money back. They are suppose to be calling back soon but they never return calls I must be the one to track them down.

Desired Settlement
I just want my $622.00 back that I paid for the product that I never received.

Business Response
Contact Name and Title: ***** ******, Sales Manag
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: *******@earlowen.com
We took the initial order on March 2 and shipped on March 3. (Inv # XXXXXXX) and charged his credit card the same day. He received the wrong part and we verified what he needed. We had the freight company pick up the part and bring it back to us. We informed him that the part he needed was not in stock and it would be a couple of weeks. We did ship the new part out on March 27 (Inv # XXXXXXX) on RoadRunner Transportation (Shipment ID XXXXXX). He filed this complaint on April 3. We finally discovered that the part was not delivered on April 1 as scheduled, but was sitting on Roadrunner's dock in Kansas City. We received no explanation from RoadRunner concerning the delay. After several calls, the part was delivered on April 7 (PRO # XXXXXXXXX). We did not credit his credit card for the first shipment, because we did not charge him for the replacement. We did everything we said we were going to do. If the freight company would have delivered the part April 1 as scheduled, there would not have been a complaint. We have copies of all the documents listed if needed.

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Truck accessories, Wholesalers & Distributors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.