This Business is not BBB Accredited
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Royal Palms Travel, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Royal Palms Travel, Inc.'s rating include:
- Failure to respond to 2 complaints filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Additional Complaint Information
Complaints are regarding sales practice issues.
Specifically, customers complain that company representatives misrepresent that trips used to entice consumers to attend a sales presentation, are awarded as a gift, when in fact money must be paid by the consumer. Additionally, customers complain that company representatives misrepresent savings on travel used as a benefit for membership in a vacation club. Additionally, customers complain of high pressure sales tactics for a negotiated sales price. And customers complain of poor service when booking travel and difficulty communicating with the company.
Contact InformationPrincipal: Mr. Adrian Miller (President)Mr. William H. Bailey Ms. Christy Spensberger Mr. Arnulfo Vasquez (Director of Member Services)
Travel Clubs, Vacation Certificates & Vouchers, Travel Agencies & Bureaus, Tours - Wholesale, Tours - Operators & Promoters
Products & Services
This company sells and markets travel services as a distributor for Sealand Travel of Kansas City. A BBB Report can be seen for Sealand Travel at the following http://www.bbb.org/kansas-city/business-reviews/travel-clubs/sealand-travel-club-in-kansas-city-mo-99146226. The price of the membership in the vacation club is negotiable and not a set price.
Alternate Business NamesAll Inclusive Excursions, Beachcombers Vacations, Royal Palm Vacations
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