BBB Logo

Better Business Bureau ®
Start With Trust®
Dallas and Northeast Texas

BBB Business Review

Is this your Business?

This Business is not BBB Accredited

Royal Palms Travel, Inc.

Find a Location

Phone: (972) 971-1315Fax: (817) 310-3594View Additional Phone Numbers5601 Bridge St STE 300, Fort WorthTX 76112-2355http://www.royalpalmvacationclub.com/View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Royal Palms Travel, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Royal Palms Travel, Inc.'s rating include:

  • Failure to respond to 2 complaints filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Additional Complaint Information

Complaints are regarding sales practice issues.
Specifically, customers complain that company representatives misrepresent that trips used to entice consumers to attend a sales presentation, are awarded as a gift, when in fact money must be paid by the consumer. Additionally, customers complain that company representatives misrepresent savings on travel used as a benefit for membership in a vacation club. Additionally, customers complain of high pressure sales tactics for a negotiated sales price. And customers complain of poor service when booking travel and difficulty communicating with the company.

Additional Information

top
BBB file opened: 10/12/2006Business started: 04/01/2005
Contact Information
Principal: Mr. Adrian Miller (President)Mr. William H. Bailey Ms. Christy Spensberger Mr. Arnulfo Vasquez (Director of Member Services)
Business Category

Travel Clubs, Vacation Certificates & Vouchers, Travel Agencies & Bureaus, Tours - Wholesale, Tours - Operators & Promoters

Products & Services

This company sells and markets travel services as a distributor for Sealand Travel of Kansas City. A BBB Report can be seen for Sealand Travel at the following http://www.bbb.org/kansas-city/business-reviews/travel-clubs/sealand-travel-club-in-kansas-city-mo-99146226. The price of the membership in the vacation club is negotiable and not a set price.

Alternate Business Names
All Inclusive Excursions, Beachcombers Vacations, Royal Palm Vacations
Industry Tips
Travel Clubs
Vacation Certificates
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
More Vacation Get-Aways Now Require a Passport
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.