This Business is not BBB Accredited
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Airline ticket brokerage service. We buy, sell, trade, and purchase airline tickets, credits, passes, points & miles. These commodities are then used and sold as airline tickets to customers.
Smart Travel is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Smart Travel's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Type of Entity
Contact InformationPrincipal: Dave Scott (Owner / Manager) R. Thomas Ortega (Partner) Susan B. Rubenstein (Partner)
Travel Agencies & Bureaus
Products & Services
Airline ticket reservations, sales and miles/points acquisition and transfer services. Hotel and care rental. We are NOT in any way associated or in the timeshare business with other companies with similar names.
Hours of OperationMon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PMSat: 07:00 AM to 12:00 PM
Refund and Exchange Policy
Their are no refunds or cancellations. All terms and conditions are on our website. Their is a $150 cancellation fee applied by the airline and our agency if you cancel your ticket within 30 days of purchase and not their after. All emails and invoices as well as our website specify the terms and acceptance of our policies. Once customers receive their quote and agree to purchase tickets, they are sent an invoice with quote or invoice which states the conditions and advises them to read and review policies on our website.