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Smart Travel

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Phone: (760) 884-4554Fax: (972) 628-3782View Additional Phone Numbers300 W Renner Rd Ste 101, RichardsonTX 75080-1319http://travelmm.wix.com/smarttravelservices

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Description

Airline ticket brokerage service. We buy, sell, trade, and purchase airline tickets, credits, passes, points & miles. These commodities are then used and sold as airline tickets to customers.

BBB Accreditation

Smart Travel is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Smart Travel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues4
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Additional Information

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BBB file opened: 08/03/2001Business started: 08/03/2008
Type of Entity

Partnership

Contact Information
Principal: Dave Scott (Owner / Manager) R. Thomas Ortega (Partner) Susan B. Rubenstein (Partner)
Business Category

Travel Agencies & Bureaus

Products & Services

Airline ticket reservations, sales and miles/points acquisition and transfer services. Hotel and care rental. We are NOT in any way associated or in the timeshare business with other companies with similar names.

Hours of Operation
Mon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PMSat: 07:00 AM to 12:00 PM
Refund and Exchange Policy

Their are no refunds or cancellations. All terms and conditions are on our website. Their is a $150 cancellation fee applied by the airline and our agency if you cancel your ticket within 30 days of purchase and not their after. All emails and invoices as well as our website specify the terms and acceptance of our policies. Once customers receive their quote and agree to purchase tickets, they are sent an invoice with quote or invoice which states the conditions and advises them to read and review policies on our website.

Service Area

Nationwide Service

Alternate Business Names
Ticket & Miles Brokerage Services, Travel Miles & More (TravelMM)

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.