BBB Business Review
This Business is not BBB Accredited
Resorts Condos Management
Phone: (888) 321-1410Fax: (800) 625-6584View Additional Phone Numbers5606 N Macarthur Blvd Ste 1100, Irving, TX 75038-2605 Send email to Resorts Condos Managementhttp://www.resortscondosmanagement.com
BBB Accreditation
Resorts Condos Management is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Resorts Condos Management's rating include:
- 137 complaints filed against business
- Failure to respond to 116 complaints filed against business.
- 8 complaints filed against business that were not resolved.
- 9 serious complaints filed against business.
The BBB has received complaints regarding misrepresentation of the availability of potential buyers, and dissatisfaction with the company's performance. Some complaints are pending as the BBB is waiting for the company's response. The company has resolved some of the complaints brought to their attention by the BBB. However the BBB has judged that the complaints are serious. Potential customers should have a clear understanding of all terms and conditions of the company's contract before signing. Find out where the company's ads will appear, and determine what criteria the company uses when matching potential buyers and sellers of time share properties.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 43 |
| Billing / Collection Issues | 3 |
| Delivery Issues | 2 |
| Guarantee / Warranty Issues | 3 |
| Problems with Product / Service | 86 |
| Total Closed Complaints | 137 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Real Estate CommissionP.O. Box 12188
Austin, TX78711
(512) 459-6544
http://www.trec.state.tx.us
Type of Entity
Unknown
Contact Information
Primary Contact: Mr. Antonio Martinez (Owner)Mr. David Rosas (Customer Service Manager)Business Category
Timeshare Resale and Rental Marketing
Products & Services
This company offers advertising and a matching service to buyers and sellers of time share properties.
Industry Tips
Reselling Your TimeshareTimeshare Scams Can Bilk the Unsuspecting
LocationsX
1 Locations
5606 N Macarthur Blvd Ste 1100
Irving, TX 75038-2605(888) 321-1410Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Resorts Condos Management is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Timeshare Resale and Rental Marketing
Reselling Your TimeshareTimeshare Scams Can Bilk the Unsuspecting
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.