This Business is not BBB Accredited
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Time Warner Cable, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Time Warner Cable, Inc.'s rating include:
- Government action(s) against business.
Factors that raised Time Warner Cable, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 797 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||66|
|Billing / Collection Issues||247|
|Guarantee / Warranty Issues||6|
|Problems with Product / Service||469|
|Total Closed Complaints||798|
Contact InformationPrincipal: Mr. Clem Maddox (Vice President of Government Affairs)Customer Contact: Dallas Escalation Desk NIKITA Bumia Ms. Anne Eland (Escalation Supervisor)Ms. Sylvia Minor (Executive Assistant for Government Relations)
Television - Cable, CATV & Satellite