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Dallas and Northeast Texas

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This Business is not BBB Accredited

Time Warner Cable, Inc.

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Phone: (972) 742-5892Fax: (972) 830-3920View Additional Phone Numbers750 Canyon Dr, Suite 500E, CoppellTX 75019http://www.TimeWarnerCable.com ! There is an alert for this business !

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BBB Accreditation

Time Warner Cable, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Time Warner Cable, Inc.'s rating include:

  • Government action(s) against business.

Factors that raised Time Warner Cable, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 797 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

798 complaints closed with BBB in last 3 years | 245 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues66
Billing / Collection Issues247
Delivery Issues10
Guarantee / Warranty Issues6
Problems with Product / Service469
Total Closed Complaints 798

Additional Information

top
BBB file opened: 07/14/1999Business started: 01/01/1968Business started locally: 08/01/2006
Contact Information
Principal: Mr. Clem Maddox (Vice President of Government Affairs)Customer Contact: Dallas Escalation Desk NIKITA Bumia Ms. Anne Eland (Escalation Supervisor)Ms. Sylvia Minor (Executive Assistant for Government Relations)
Business Category

Television - Cable, CATV & Satellite

Alternate Business Names
Paragon Cable, Paragon Communications, Time Warner Cable, Time Warner Satellite Services, Time Warner Communications, Time Warner NY Cable, LLC
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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.