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This Business is not BBB Accredited

Jail Call Solutions, LLC

Fax: (469) 726-28503824 Cedar Springs Rd Ste 587, DallasTX 75219-4136 Send email to Jail Call Solutions, LLChttp://www.jailcallsolutions.com

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BBB Accreditation

Jail Call Solutions, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Jail Call Solutions, LLC's rating include:

  • Failure to respond to 30 complaints filed against business.
  • 14 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

63 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Billing / Collection Issues10
Delivery Issues3
Guarantee / Warranty Issues3
Problems with Product / Service40
Total Closed Complaints 63

Additional Complaint Information

Complaints are regarding dissatisfaction with service issues and sales practice issues. Specifically, customers complain about difficulty using the service even after following the company directions. Additionally, customers complain that they are unable to receive promised savings.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Jail Call Solutions, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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As general advise, the BBB suggests that, before doing business with this company, you should read the terms and conditions of the jail's phone service provider and the jail's rules that inmates must follow.

BBB file opened: 12/06/2011Business started: 12/01/2010
Type of Entity

Limited Liability Corporation

Business Management
Mr. Mike Adams (Director of Communication)
Contact Information
Principal: Mr. Marc A. Grisham (President)Mr. Mike Roberts (CFO)
Business Category

Telephone Communications, VOIP (Voice Over Internet Protocol) Sales & Service, Telephone Companies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.