BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 02/13/2012

Resolute Property Tax Solutions

Phone: (972) 674-3889Fax: (972) 468-6993

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/22/2016Problems with Product / Service | Read Complaint Details

I engaged Resolute to protest my Tax bill for my residence in Houston. They did not show up for
the scheduled hearing. Now my tax bill is too high.
Resolute Property Tax Solutions sent me an offer via US Mail"Let us handle your the tax protest on your residential property; For every $ 1 that we reduce your 2016 tax bill, you pay us only 40 cents". I filled out their forms and sent them in on 18May2016. Resolute confirmed receipt of my signed forms. On 15 June 2016, I got a notice from Harris County Appraisal District (HCAD) setting the tax hearing date for 26 June. I immediatly sent the HCAD notice to Resolute and Resolute confirmed receipt.

I got another notice from HCAD dated 30 June stating "A property tax consultant has filed a protest concerning the value of the property for the tax year listed above but has not provided
proof that you authorized the protest." It also stated that the hearing date had been moved to 18Jul2016. I sent this 30 June Notice from HCAD to Resolute on 11 July and Resolute acknowledged receipt on 13 July.

On 11Aug, I sent an e-mail to Resolute asking about the results of the hearing. Resolute promptly replied back "Thank you for checking in with us. We are currently in the process of generating invoices and letters for Harris County properties. Within the next few weeks we will notify you of the results of your hearing."

Then on 22 Aug, I got a notice of dismissal from HCAD stating "Because no one appeared on your behalf at the hearing, your case was dismissed."

I sent this 22 Aug Notice from HCAD to Resolute on 25 Aug and asked what they would do to remedy their mistake. Specifically, I asked them to call HCAD and ask for a hearing. Resolute promised to make this call and get back to me. I heard nothing more from Resolute so I contacted them again on 5 Sept. Resolute replied "I did have a chance to research the sales and evidence and there is nothing that can be done. I can say you're real lucky you are valued so low because they have very high and strong sales."

If that was Resolute's assessment, they should have never accepted the assignment. Resolute knew the HCAD proposed value when they sent their flyer seeking to be my tax consultant and hoping to earn a fee by reducing my taxes. I live in a
cluster of 12 nearly identical townhomes on Nicholson St. Because my case was dismissed due to Resolute negligence, my appraised value went up $18,791. I must now pay $ 476 more in tax during Dec 2016. I am certain that had I handled my own tax protest, my increase would have been less than $200. My neighbors who protested using O'Conner Tax Consultants had an acceptable outcome.

Desired Settlement
This is a lousy company. I would never do business with them again. They are irresponsible and negligent. I got a notice from Harris County
Appraisal district advising that Resolute did not show up for the scheduled hearing date. I called
Resolute and they told me that there is nothing that can be done. They made no offer to compensate me for their negligence. To add insult to injury, they told me that I was lucky that the value of my house was appraised low. My appraised value is now higher than similar properties owned by my neighbors. Resolute is NOT a BETTER BUSINESS just because they pay you an annual fee. This is strong negative feedback that I want everybody to see if they contact BBB to check up on Resolute.

Business Response
The property owner and I have discussed the situation and we are in the process of resolving it. We made an error and we will take care of the situation to his satisfaction

Consumer Response
Dear BBB,
Soon after filing the complaint with the BBB, I was contacted by Mr. *****
********* of Resolute Property Tax LLC. He acknowledged the mistake
and wanted to make things right.

We have settled the dispute to our mutual satisfaction.
Thank You.
**** ******
1108 Nicholson St Houston TX XXXXX
713-802-9654 *******

11/11/2014Problems with Product / Service | Read Complaint Details

Resolute settled property taxes for an excess of 10% increase year on year; without advising the property owner before hand and failed to respond.
Resolute settled property taxes for an excess of 10% increase year on year; without advising the property owner before hand, after the owner had filed for a hearing. Resolute settled prior to the hearing and then failed to respond to owners request for refund and consideration.

Desired Settlement
Property taxes remain in perpetuity, Resolute should refund or remit the excess property taxes due based on their malfeasance pro-rated over the course of next twenty years.

Business Response
Resolute spoke at length with the client about why his taxes were increased by the appraisal district by more than 10% and why it was allowed under the tax code (he made improvements that increased value to the property). We did not feel the increase in taxes was justified to the extent that they were so we fought for a reduction and achieved one on our client's behalf. We did this because the client agreed by signed contract for us to represent him. We notified the client in March we would be handling this and we filed the protest in May. There was ample time to cancel but the client did not do so.

Contractually our client agreed to let us handle the tax dispute and settle at the number we felt was appropriate. We did notify him before the hearing that we would be handling the case and after the hearing we shared the results. We did not settle prior to the hearing, we settled in an informal hearing, once again something the client agreed to in his signed contract.

We saved the client several hundred dollars and explained to him that the value we reduced his property to was a fair value at the low end of the sales taking place in his area. Even though he added value to his house by improving it we still saved him money. After speaking with the client he could not come up with a value he thought was fair, so therefore how can he say we owe him X amount of money based on us lowering the taxes by the amount we did. If we did not lower it enough, what is a good number? I clearly explained that the adjusted sales prices compared with his property were mainly higher than his value. He was talking about properties with no adjustments, which is inaccurate and not realistic.

We realize we cannot always save people as much money as they would like, but we did save the client money. On top of that, the client never asked us for a refund or consideration but there is no reason for that since we saved him money and has not paid us anything to date for 2014 services.

In conclusion, the client improved his property, the sales showed his value should be higher than what we reduced it to, and we still received a reduction for him. There is no way we should pay his tax bill when he improved the property and should have realized that doing so would effect his property tax situation. We did the best we could in this situation and we are owed our portion of the savings for the work we did. The client is contractually obligated to pay us and we feel the work we did was well done.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Several points of resolute misreprentation outlined above I did not receive any notice in March regarding representation from Resolute.

The organization resolutely refused to provide the comps or the methodology they used during the informal hearing during our last and final call. During that call their representative, *****, spent time looking at comps on line as he discussed the case, selecting new construction homes located miles from the property. The representative indicated they could not advocate for my property because they needed to appear reasonable to the tax board. This statement, in conjunction with their refusal to provide the comps used in the informal hearing, indicates a intent to defraud.

The result, an increase of over 10% is represented in the per square foot assessment. Had they done any research prior to misrepresenting my interests, they would have discovered this fact. Bottom line, this organization resolutely operates a scam.

I did register my resolute objection regarding their handling of my property the taxes the moment I learned the hearing I requested had been cancelled because the organization resolutely misrepresented my interests days before. I have that email, however, that objection was met with resolute silence, just an invoice.

How could they possibly claim work well done? Incompetent, and quite likely fraudulently done is resolutely more like it.

Attached is my August correspondence that was met with resolute silence.

Final Business Response
Resolute did speak with the client and we went over comps and methodology. I gave him several comps over the phone and what they adjusted to. The comps we use are all in the same neighborhood code as our client and not one is more than 3/4 mile away. In fact most are very close to the subject and within 2 years of the date of construction of the clients house. I will email the client the comps soon. We only used newer built comps when it benefited our client, and on top of that the newer properties are only 10 years newer.

I explained to the client I couldn't use the lowest of the low comps because 1. They were not good accurate comps to compare to our clients renovated nice home 2. If we did pick the lowest of the low we would not gain any traction and our appeal would be denied. We use good comps on the low end. 3. We settled this case informally so there was no tax board to go in front of. The client claimed we didn't take it to the hearing in the first complaint. One can clearly see the client is going back and forth changing his story, and lying about what I said.

We did communicate with the client before and we told him the same thing. We spoke on the phone about it, and when I spoke to him recently he said ' we discussed this before don't you remember' and i responded yes but this is regarding your unpaid invoice. Also we did send an email in March telling the client he can cancel and we can send proof of that.

We did know the clients property increased more than 10% and when we looked into it we found out he added square footage making it allowable. Resolute did nothing fraudulently, we acted within the scope of the signed contract from the client. We have explained the situation over and over to the client and he is just mad at us for the increase in taxes and wants to blame us. In reality the appraisal district increased the value to match sales in the neighborhood and when we went in to dispute the value we lowered it. That doesn't sound like fraud to me.

We helped our client out, we fought on his behalf. We presented good comps, low comps to achieve his new value. If you consider what fraud is and know what it means this is far from what we do. Bottom line is we acted within the scope of the contract, saved our client money, and did communicate with our client to help him understand what is going on.

Once again how can he claim that we did not lower the value enough when he doesn't even have a value in mind. Also he would not give us the renovation cost, showing us the reno cost more that the value increased. He is mad his value went up, does not understand that it increased because he added square footage to the property but blames us for the tax liability? How does this make sense. I have explained this to him over and over and he seems to just want to blame us. I have told the client over and over I will answer any questions and give him any information he wants. He asked for comps and I will give him a list. I will show him in the tax code how his property can increase more than 10%.. We have gone over these things but he still is having a hard time understanding what happened and why.

We did not increase his value, his actions led to the appraisal district increasing the value. We lowered the value. We have done nothing but help how can we be blamed for any of this?

Industry Comparison| Chart

Taxes - Property Tax Consultants, Real Estate Services, Taxes - Negotiators, Taxes - Consultants & Representatives, Real Estate Consultants, Real Estate - Commercial

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.