Resolute settled property taxes for an excess of 10% increase year on year; without advising the property owner before hand and failed to respond.
Resolute settled property taxes for an excess of 10% increase year on year; without advising the property owner before hand, after the owner had filed for a hearing. Resolute settled prior to the hearing and then failed to respond to owners request for refund and consideration.
Property taxes remain in perpetuity, Resolute should refund or remit the excess property taxes due based on their malfeasance pro-rated over the course of next twenty years.
Resolute spoke at length with the client about why his taxes were increased by the appraisal district by more than 10% and why it was allowed under the tax code (he made improvements that increased value to the property). We did not feel the increase in taxes was justified to the extent that they were so we fought for a reduction and achieved one on our client's behalf. We did this because the client agreed by signed contract for us to represent him. We notified the client in March we would be handling this and we filed the protest in May. There was ample time to cancel but the client did not do so.
Contractually our client agreed to let us handle the tax dispute and settle at the number we felt was appropriate. We did notify him before the hearing that we would be handling the case and after the hearing we shared the results. We did not settle prior to the hearing, we settled in an informal hearing, once again something the client agreed to in his signed contract.
We saved the client several hundred dollars and explained to him that the value we reduced his property to was a fair value at the low end of the sales taking place in his area. Even though he added value to his house by improving it we still saved him money. After speaking with the client he could not come up with a value he thought was fair, so therefore how can he say we owe him X amount of money based on us lowering the taxes by the amount we did. If we did not lower it enough, what is a good number? I clearly explained that the adjusted sales prices compared with his property were mainly higher than his value. He was talking about properties with no adjustments, which is inaccurate and not realistic.
We realize we cannot always save people as much money as they would like, but we did save the client money. On top of that, the client never asked us for a refund or consideration but there is no reason for that since we saved him money and has not paid us anything to date for 2014 services.
In conclusion, the client improved his property, the sales showed his value should be higher than what we reduced it to, and we still received a reduction for him. There is no way we should pay his tax bill when he improved the property and should have realized that doing so would effect his property tax situation. We did the best we could in this situation and we are owed our portion of the savings for the work we did. The client is contractually obligated to pay us and we feel the work we did was well done.
(The consumer indicated he/she DID NOT accept the response from the business.)
Several points of resolute misreprentation outlined above I did not receive any notice in March regarding representation from Resolute.
The organization resolutely refused to provide the comps or the methodology they used during the informal hearing during our last and final call. During that call their representative, *****, spent time looking at comps on line as he discussed the case, selecting new construction homes located miles from the property. The representative indicated they could not advocate for my property because they needed to appear reasonable to the tax board. This statement, in conjunction with their refusal to provide the comps used in the informal hearing, indicates a intent to defraud.
The result, an increase of over 10% is represented in the per square foot assessment. Had they done any research prior to misrepresenting my interests, they would have discovered this fact. Bottom line, this organization resolutely operates a scam.
I did register my resolute objection regarding their handling of my property the taxes the moment I learned the hearing I requested had been cancelled because the organization resolutely misrepresented my interests days before. I have that email, however, that objection was met with resolute silence, just an invoice.
How could they possibly claim work well done? Incompetent, and quite likely fraudulently done is resolutely more like it.
Attached is my August correspondence that was met with resolute silence.
Final Business Response
Resolute did speak with the client and we went over comps and methodology. I gave him several comps over the phone and what they adjusted to. The comps we use are all in the same neighborhood code as our client and not one is more than 3/4 mile away. In fact most are very close to the subject and within 2 years of the date of construction of the clients house. I will email the client the comps soon. We only used newer built comps when it benefited our client, and on top of that the newer properties are only 10 years newer.
I explained to the client I couldn't use the lowest of the low comps because 1. They were not good accurate comps to compare to our clients renovated nice home 2. If we did pick the lowest of the low we would not gain any traction and our appeal would be denied. We use good comps on the low end. 3. We settled this case informally so there was no tax board to go in front of. The client claimed we didn't take it to the hearing in the first complaint. One can clearly see the client is going back and forth changing his story, and lying about what I said.
We did communicate with the client before and we told him the same thing. We spoke on the phone about it, and when I spoke to him recently he said ' we discussed this before don't you remember' and i responded yes but this is regarding your unpaid invoice. Also we did send an email in March telling the client he can cancel and we can send proof of that.
We did know the clients property increased more than 10% and when we looked into it we found out he added square footage making it allowable. Resolute did nothing fraudulently, we acted within the scope of the signed contract from the client. We have explained the situation over and over to the client and he is just mad at us for the increase in taxes and wants to blame us. In reality the appraisal district increased the value to match sales in the neighborhood and when we went in to dispute the value we lowered it. That doesn't sound like fraud to me.
We helped our client out, we fought on his behalf. We presented good comps, low comps to achieve his new value. If you consider what fraud is and know what it means this is far from what we do. Bottom line is we acted within the scope of the contract, saved our client money, and did communicate with our client to help him understand what is going on.
Once again how can he claim that we did not lower the value enough when he doesn't even have a value in mind. Also he would not give us the renovation cost, showing us the reno cost more that the value increased. He is mad his value went up, does not understand that it increased because he added square footage to the property but blames us for the tax liability? How does this make sense. I have explained this to him over and over and he seems to just want to blame us. I have told the client over and over I will answer any questions and give him any information he wants. He asked for comps and I will give him a list. I will show him in the tax code how his property can increase more than 10%.. We have gone over these things but he still is having a hard time understanding what happened and why.
We did not increase his value, his actions led to the appraisal district increasing the value. We lowered the value. We have done nothing but help how can we be blamed for any of this?