BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

CCPSCO

Phone: (214) 789-7979Fax: (972) 386-4526

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/22/2016Problems with Product / Service | Read Complaint Details
X

Complaint
His company was hired to service my pool weekly. They came two times in March and pool is green. He won't return texts or phone calls.
For months now, his service has been inconsistent. His service was good until this year. He lost employees that did a good job and it was never the same although he continued to charge my credit card. Right now, my pool is terrible (dark green) and he only came 2 times in March, the 9th and 20th. He will not return calls nor send anyone.

Desired Settlement
I want him to come and repair the pool. I'm worried about the pump also as it is working too hard because of the leaves and condition. That will possibly cost me hundreds of dollars. I also want a refund for the prior lack of service.

Business Response
See attachment

Industry Comparison| Chart

Swimming Pool Service & Repair

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.