BBB Business Review

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BBB Accredited Business since 05/09/2011

Premier Pools and Spas

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(214) 620-10449720 Coit Rd STE 180, PlanoTX 75025-5833 Send email to Premier Pools and Spas

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Description

With over 6000 applicants we have been selected for "America's Top 50 Pool Builder" by Pool & Spa News in both 2014 & 2015. We are part of the nations largest and fastest growing swimming pool builder with over 20 offices nation wide.

BBB Accreditation

A BBB Accredited Business since 05/09/2011

BBB has determined that Premier Pools and Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Premier Pools and Spas' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues1
Problems with Product / Service5
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Premier Pools and Spas

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 4 Customer Reviews

Additional Information

top
BBB file opened: 03/06/2011Business started: 01/01/2011
Contact Information
Principal: Mr. Shan Johnson (Owner)
Business Category

Swimming Pool Contractors, Dealers, Design, Swimming Pool Service & Repair, Cabanas - Beach & Pool, Outdoor Kitchens

Products & Services

New Pools
Pool Renovations / Remodels
Cabanas
Pavilions
Out Door Kitchens & BBQ's
Arbors
Water features and more

Refund and Exchange Policy

We offer contingent contracts pending financing. If you don't get the loan we refund your deposit.

Service Area

DFW Area and 20 miles beyond

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.