BBB Business ReviewIs this your Business?
BBB Accredited Business since 05/03/2010
Custom Outdoor Trends, Inc.
Phone: (972) 722-3111Fax: (972) 534-10795811 Horizon Rd, Rockwall, TX 75032-7788 Send email to Custom Outdoor Trends, Inc.
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A BBB Accredited Business since 05/03/2010
BBB has determined that Custom Outdoor Trends, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Custom Outdoor Trends, Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Contact InformationPrincipal: Mr. Craig Stevenson (Owner)
Swimming Pool Contractors, Dealers, Design, Lawn Installation Service, Swimming Pools - Private, Artificial Turf, Swimming Pool Service & Repair, Patio & Deck Builders, Outdoor Kitchens
Products & Services
Design and installation of custom pools, spas, outdoor living areas, synthetic putting greens and artificial grass lawns.
Industry TipsIn-Ground Swimming Pools Can Be a Major Investment
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Custom Outdoor Trends, Inc. is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Industry Tips for Swimming Pool Contractors, Dealers, DesignIn-Ground Swimming Pools Can Be a Major Investment
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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