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Consumer Complaints

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Phone: (940) 368-7987

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/12/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Improper or inferior repair

Complaint: this co. stained and sealed my deck when the pool was finished last may(2012). it did not hold up. they been back 2 times to redo it.
the deck is still in bad needs to be restained and sealed using a better product or have a new co. get it right.i have had estimates to have it done by others but it is quite expensive. I do not feel I should bear the whole cost to get it is less than a year old and it should have lasted a longer time according to the owners statement upon completion last may. he has not returned my phone calls either. thanks

Business' Initial Response
We have met with this customer the day of complaint to resolve the issue. a date has been given to the client to fix the decking.An additional and extended warranty will start over once repairs are complete

Consumer's Final Response
the owner has scheduled the fix for mon-4/15/2013,i will update you if it isn't satisfactory. thanks

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design, Swimming Pool Service & Repair, Water Gardens Fountains & Ponds


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