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This Business is not BBB Accredited

All Star Pools Remodeling

(972) 757-83053024 Kensington Dr, MesquiteTX 75150-3549http://www.allstarpoolsremodeling.com

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BBB Accreditation

On 08/12/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered All Star Pools Remodeling's rating include:

  • Length of time business has been operating.
  • Failure to respond to 9 complaints filed against business.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service9
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 11

Additional Information

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BBB file opened: 06/25/2012Business started: 08/30/2010
Type of Entity

Sole Proprietor

Contact Information
Principal: Mrs. Jennifer Locke (Owner)Mr. Gary Locke (Owner)
Business Category

Swimming Pool Contractors, Dealers, Design, Swimming Pools - Maintenance, Swimming Pool Service & Repair, Swimming Pool Equipment & Supplies

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PMSat: 09:00 AM to 04:00 PM
Service Area

Dallas/Fort Worth Metroplex

Industry Tips
In-Ground Swimming Pools Can Be a Major Investment
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