This Business is not BBB Accredited
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On 12/16/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered SignWarehouse.Com's rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised SignWarehouse.Com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||3|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||14|
|Total Closed Complaints||23|
Additional Complaint Information
This company has a pattern of complaints alleging delivery of damaged and defective products.
On July 19, 2013, the BBB contacted the company to request that the company eliminate the underlying cause of a pattern of complaints received by the BBB. The company has failed to cooperate in efforts to eliminate the underlying cause of patterns of complaints.
Type of Entity
Contact InformationPrincipal: Ms. Taffy Delgado (Customer Service Director)Mr. Larry Adams (Exec. VP and COO)Mr. Chris Gripp (President)
Signs, Computers - Dealers, Signs - Equipment & Supplies, Printing Equipment
Products & Services
This company offers Sign Making Equipment and Supplies including Wide Format printers, laser engravers, vinyl plotters and all the supplies to make signs.