BBB Business Review

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BBB Accredited Business since 01/01/1987

Smith Thompson Home Security

Phone: (972) 526-8500Fax: (972) 526-8510View Additional Phone Numbers6652 Pinecrest Drive, Suite 500, PlanoTX 75024-4221 Send email to Smith Thompson Home Security

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BBB Accreditation

A BBB Accredited Business since 01/01/1987

BBB has determined that Smith Thompson Home Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Smith Thompson Home Security's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 18 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues2
Guarantee / Warranty Issues1
Problems with Product / Service11
Delivery Issues0
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Smith Thompson Home Security

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 10/01/1985Business started: 01/01/1977
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Mark S. Thompson (President)
Business Category

Security Control Equipment & System Monitors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.