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Consumer Complaints

BBB Accredited Business since 04/25/2011

Texas Roof and Fence, LLC

Phone: (940) 239-0337Fax: (877) 292-9198

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/29/2015Problems with Product / Service | Read Complaint Details
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Complaint
Contract included installation of a gate strap, but salesman has only provided promises without execution
Original contract #460, dated 7/16/2014 included a gate strap for a new fence. This strap was not delivered when the fence was built in early august. Salesman initially said it had to be ordered, then that the wrong one was ordered, then a recall, then it was handed off for installation.

But the last contact I had was Oct10. No strap has been installed and no installer has been out. Neither the salesman nor the overall company has responded to multiple inquiries since that notice.

Desired Settlement
Refund of the cost of the gate strap (parts+labor)

Business Response
Contact Name and Title: ***** ****** President
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@texasroofandfence.com
I had exchanged a few emails with ***** and told him I would make this right personally. I am the owner of the company and had no idea that this situation was going on. I strive to make my customers happy with my company and will go out of my way to see that any and all issues are resolved. I have left a few voice mails and have not gotten a return call as of today. I am willing not only to refund him the money for his gate, but to also carry on with the initial plan of adding a gate strap to his gate. This is décor ONLY and has no affect on functioning of the gate that is currently installed. I will attempt to reach Mr ******** again tomorrow morning.

Industry Comparison| Chart

Roofing Contractors, Fence Contractors, Roof Repairs

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.