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This Business is not BBB Accredited

Selvin's Roofing

(214) 866-5243View Additional Phone Numbers8850 Fair Oaks Xing Apt 2027, DallasTX 75243-7971http://www.sites.google.com/site/selvinsroofing

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BBB Accreditation

Selvin's Roofing is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Selvin's Roofing's rating include:

  • Length of time business has been operating.
  • Failure to respond to one complaint filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/31/2014Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor service under the terms of warranties

Complaint: Apartment property where Selvin's Roofing has failed to honor warranties for repair of roof leaks on the multiple roofs that they repaired.
WE have been requesting Selvin Roofing to do warranty roof repairs on buildings containing apt. 206 in phase 6 and apt. 237 in phase 7 at Santa FE Trails Apts. in North Dallas. These 5 year warranties have another 3 to 4 years left to run and despite phoning, emailing multiple times over the past month our emails have all been ignored and calls are either ignored or we are lied to given dates that they will come out to do the repairs but they fail to show up. They have been paid a total of $61,720.00 over the past 2 years and we have been good customers. We also contracted with Selvin to provide a 60 ml. tpo roof and after they installed it we discovered that they provided 45 ml. material instead. They did replace the tpo with 60 ml. material after being caught!

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Roofing Contractors, Fence Contractors, Roof Cleaning & Stain Removal, Roof Repairs, Siding Contractors, Roofing Service Consultants, Contractor - Tile Roofing, Commercial Roofing, Roof Structures, Roof Decks, Deck Builder, Gutters & Downspouts

Additional Information

top
BBB file opened: 05/19/2011Business started: 01/11/2011
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Selvin Herrera (Owner)Ms. Carol Deluna (Assistant)
Business Category

Roofing Contractors, Fence Contractors, Roof Cleaning & Stain Removal, Roof Repairs, Siding Contractors, Roofing Service Consultants, Contractor - Tile Roofing, Commercial Roofing, Roof Structures, Roof Decks, Deck Builder, Gutters & Downspouts

Map & Directions

Map & Directions

Address for Selvin's Roofing

8850 Fair Oaks Xing Apt 2027

Dallas, TX 75243-7971

To | From

LocationsX

1 Locations

  • 8850 Fair Oaks Xing Apt 2027 

    Dallas, TX 75243-7971(214) 866-5243
    (214) 962-4926

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Selvin's Roofing is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (214) 962-4926
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Roofing Contractors

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