BBB Business Review
Roofs by Nicholas
Find a Location(214) 701-8340749 Port America Pl Ste 400, Grapevine, TX 76051-8505http://www.roofsbynicholas.com
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BBB Accreditation
On 06/07/2013 the accreditation was suspended due to failure to respond to one or more customer complaints filed with the BBB. The matter will be reviewed by BBB's Board of Directors at its next meeting.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business does not have a BBB Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 4 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 5 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 04/08/2013 | Problems with Product / Service |
| 09/17/2012 | Billing / Collection Issues |
| 06/06/2011 | Problems with Product / Service |
| 10/13/2010 | Problems with Product / Service |
| 06/29/2010 | Problems with Product / Service |
Industry Comparison| Chart
Roofing Contractors, Contractor - Flat Roof, Roof Repairs, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing, Roof Structures, Gutters & Downspouts
Additional Information
topType of Entity
Partnership
Contact Information
Principal: Mr. Robert Kietzman (President)Business Category
Roofing Contractors, Contractor - Flat Roof, Roof Repairs, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing, Roof Structures, Gutters & Downspouts
Map & Directions
Map & Directions
Address for Roofs by Nicholas
749 Port America Pl Ste 400
Grapevine, TX 76051-8505
LocationsX
4 Locations
-
THIS LOCATION IS NOT BBB ACCREDITED
749 Port America Pl Ste 400
Grapevine, TX 76051-8505(214) 701-8340Directions
-
THIS LOCATION IS NOT BBB ACCREDITED
749 Port America Pl Ste 400
Grapevine, TX 76051-8505Directions
-
6600 W Highway 80
Midland, TX 79706-2802Directions | Additional Information
-
THIS LOCATION IS NOT BBB ACCREDITED
700 N Carroll Ave Ste 110
Southlake, TX 76092Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Roofs by Nicholas is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Roofing Contractors
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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