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This Business is not BBB Accredited

Halliday Roofing, LLC.

Phone: (214) 793-0219

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/06/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to respond to phone calls or written requests for assistance or support

Complaint: The owner/contractor, ****** ****** has failed to respond to several emails and a voice mail. It has now been about 3 weeks.
The owner/contractor, ****** ****** has failed to respond to several emails and a voice mail. It has now been about 3 weeks since I tried to contact him after he patched up a few areas of my roof.

He advertised a warranty and lives only a couple of blocks from me, but apparently doesn't feel that it is necessary to call clients back.

Business' Initial Response
We have contacted the client via email and are scheduling a time to resolve the complaint. The client's emails were going directly to the spam folder and were not processed. The customer will receive a full refund for the inconvenience this may have caused.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Roofing Contractors, Commercial Roofing, Contractors - Gutters, Gutters & Downspouts, Roofing Service Consultants, Roof Repairs

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