BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

Frank Welborn Roofing & Construction

Phone: (214) 632-7416

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/07/2014Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
installed by Frank Welborn Roofing- 2003. 30 yr. roof warranty. Upon inspection- roof is defective material-degranulation & improper installation.
Frank Welborn Roofing was hired to replace roof after severe hail storm in Richardson. Sales Rep., ***** ********* sold the job (now employed with IRC). Had roof replaced in 2003. Understood it was 30 year roof.
Visible leak damage now numerous on ceilings inside the home dwelling. Upon investigation by professional roof repairman, the roof has been found with significant manufacturer defect- degranulation and was improperly installed. Original roofing felt was not replaced at 2003 install but rather the original felt from 1988 (year of home construction) is still present with previous shingle pieces still attached to original nails. Shingles on roof appear to be GAF, Timberline, Weather Wood.
Degranulation has occurred since the beginning of install in 2003.

Desired Settlement
We want to be refuned the money of the roof replacement expense and the expense of having to replace sheetrock/repair/repaint due to damage by leaking inside the home.

Industry Comparison| Chart

Roofing Contractors, Contractors - Flooring, Contractor - Commercial, Fence Contractors, Roof Repairs, Remodeling Services, Roofing Service Consultants, Commercial Roofing, Roof Decks, Gutters & Downspouts, Contractor - Remodel & Repair, Contractors - General, Kitchen & Bath Design

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.