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Consumer Complaints

BBB Accredited Business since 05/01/2000

All Weather Roofing, Inc.

Phone: (940) 383-4645

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
I have called numerous times and have gotten no response.
I have called numerous times and gotten no response

Desired Settlement
I would like to have my roof repaired.

Business Response
Contact Name and Title: **** ***** owner
Contact Phone: XXXXXXXXXX
Contact Email: *********@verizon.net
I am **** ***** owner of all weather roofing ,mrs **** **** calls us to come inspect her roof everytime there is a hail storm anywhere in texas and we have gone out twice and no damage ,we have had hail in north denton and not south denton ,her roof is in perfect condition ,she acts like we should jump through hoops to check her roof everytime it hails ,if she has a leak all she has to do is call and tell us she has a leak and we will be right out to fix t but we do not have time to go check her roof everytime it hails somewhere in texas , she was one of the most annoying customers I have had in the 32 years I have been in business.i would like to get this resolved but not sure how ...

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
If and when All Weather comes and inspects my roof, they come when I am not at home and do not leave any notice that they had been here. It looks like a reputable company would return phone calls, as well as make truthful statements (my calling "every time it hail in TX") Yes, I keep calling because my calls as of this date have never been answered nor recognized. It has hailed in south Denton. Do I have to gather hail stones and preserve them in the freezer to convince **** that it hailed? I did have two leaks and had to have the roof repaired. There was damage to two areas inside the house. I was charged $755.00 to get the roof repairs done and there is still one more area on a bathroom ceiling that has to be repaired.
I may be annoying, but I cannot tolerate my roof leaking. Besides flashing that had not been done properly, there were exposed nails on the roof that were not caulked. I would think that half of the charges mentioned above should be reimbursed.

Industry Comparison| Chart

Roofing Contractors, Construction & Remodeling Services, Roofing Service Consultants, Commercial Roofing

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.