2012 Massimo 400 UTV- Poor quality and terrible reliability.
The 2012 Massimo 400 UTV was purchased new. The 2012 Massimo 400 UTV developed a rear seal oil leak after approximately 7 months in service. Massimo authorized their dealer to have the repairs completed. 11 months later the rear seal began leaking again. 18 months in service and two leaks. The UTV has 50 hours of normal to light use. I contacted everyone with an email address on their web site at Massimo about this. The customer service agent tried to have this reoccurring issue taken care of but was told Massimo management will not even look at the reoccuring issue because it is beyond the 12 months warranty period. I received no other response from anyone in management at Massimo. I took the unit in for repair November 2013. The rear seal was bad along with the yoke. 5 weeks later, Dec 2013, after waiting for parts the repair cost me $403. 4 weeks later, Jan 2014, the oil drained out of the motor due to a split in a shaft cover. I left voicemails for customer service and sent an email. No response recieved as of 1/30/2014.
Massimo does not provide a Reliable, Quality product or service as their web Company Profile states.
I would like to be reimbursed for my cost of the second repair and my labor to fix the second issue $300. A total of $703.
Contact Name and Title: ****** A
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@massimomotor.com
Below is our warranty policy for our units. You can also reference our website. http://www.massimomotor.com/warranty.php
UTV & ATV Parts & Labor Warranty
Engine 1 Year Limited*
Transmission 1 Year Limited*
Muffler, Manifold 1 Year
Shocks 1 Year
Wire Harness, E.C.U. 180 Days
CVT/Secondary Clutch 90 Days
Battery(when purchased with new unit)
Battery 30 Days
*PARTS NOT COVERED UNDER WARRANTY
All Fluids, Spark Plug, Spark Plug Wire(High-voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axle, Front/Rear Spindle, Swing Arm/Sway Bar Bushings, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light housings, light bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Wind Shield, Rubber/Plastic Components, Hardware.
To Whom It May Concern:
In response to Complaint Activity Report Case # XXXXXXXX Consumer *** Leven. We provide all necessary parts for our units under the 1 year limited warranty for repairs. For example if someone purchases a unit on May 5,2013. Then there warranty is valid until May 5,2014. If the machine has low or high miles as long as its within the 1 year warranty it is covered and repairs are taken care of. Once a machine goes beyond the one year coverage. The customer is responsible for any repair or repairs that his or her unit may need. When a unit is within warranty; we ensure that all repairs are taken care in a smooth, easy and professional manner.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the one year warranty practice. The difference here is the same part went bad twice in 18 months. With low, easy use hours,50 hours on the unit, these major issues should not occur if Massimo makes a quality product. Massimo does not make a quality product. When I heard the comment to stay away form Chinese made junk I wish I would have listened.
Because Massimo does not stand behind their product and does not take care of the customer in these type cases I have gotten rid of the Chinese junk, Massimo UTV. I have replaced it with a Good machine. I will spread the word of buyer beware of any and all Massimo products. I have worked in the Quality field for 30 years and have never treated a customer like this. A problem like this that reoccurs is a manufacturing, Massimo, defect, and not a customer responsibility.
To all who read this, the Massimo products may look good but do not be deceived. Massimo produces product with terrible reliability and quality. If you buy one plan to spend thousands for repairs.