My wife and I bought a park model rv at I-35 7/2013.We ask if everything worked and was in good shape sales man said yes ,we also made a list of things we saw at the time,no power or gas was on so there is only so much you can confirm as working.Salesman said they would make sure everything was fixed and working when we picked it up,that was a month after we put money down ,got loan,etc.The day I went to get it a man from where we were staying Value Place since April 2013 went with me his mane is *****,I can get his phone number if needed,we had to wait 2 hour or more till they said everything was fixed and checked out good.RV is a 2011 model so it is not that old,also bought warrenty that cost about 3000. they said it covers everything bumper to bumper. I got it my land so I could build a building around it,electric,sewer,water so I could get it at right place,no wasted space or material.November 26 2013 we moved in from value place,just got water and electric hooked up first night we almost froze the heater did not work right,no hot water,mater of fact no water.Called I-35 and finally they sent a man out he fix heater,hot water heater,wter cleaned ac unit that never were checked,light thet didn't work part of them still some left,he was here 4-5 times maybe more and said they need to fix the floor and a brace under neath holding water tank and check leak at valves one is leaking could be sewer don't know because of cover under neath camper.**** the owner called day after I had shoulder surgey wonting to fix water tank and brace but nothing else unless I paid to heve it checked out.I told him no because my warranty should cover it all I think anyway they should have checked out camper better before selling it to someone telling they everything works and in good shape then he said *** me.
Product_Or_Service: Sandpipper park model RV
Order_Number: NO SURE
Account_Number: NO SURE
We expect companys to be honest and treat people fair,so every thing should be fixed no cost to me.We bought camer on salemans WORD everything worked and was in good shape.The leak in me opion is a health hazard if it is sewer line leaking and I just had surgey and have to have my other shoulder done after this one so I don't wont infection or my family and grandson of three!!!!The floor has screws or nails now showing inside so it may need replacing gives when I walk on it also and concerned.
February 26, 2014
RE; Case #********
The purchase was made on 07/2013, All contracts were signed on July 25, 2013. Before taking delivery, Mr ****** an opportunity to inspect the RV prior to signing an As Is Agreement.
Several months later he called informing our service department after staying in the RV the first night, the furnace and hot water heater didn't work. I personally talked to Mr ****** letting him know that we would send a technician out as soon as possible and additionally, would reimburse him for staying in a motel until we were able to fix the furnace and hot water heater.
After fixing several other items on five different trips, Mr ****** continued to find additional items to repair or replace. After explaining to him that we had to draw a line and we were not able to incur any more expenses, he informed me that he would let his lawyer handle the situation at which time I said fine, have him call me.
I sincerely feel we did more than any other RV dealership would have done to satisfy a customer. At some point a business decision has to be made as to how much time, effort and expense should be expended to satisfy a disgruntled customer. In summary, we tried our best to satisfy Mr ****** providing service at our expense, several months after Mr ****** signed an as is agreement form.
I-35 RV Center
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me start with the sales person whom told me and wife everything had been checked and worked.How am I to check any thing on trailer if it is not hooked up to power or water,I have to take dealerships word.The frame for water tank is broken as the repair guy from I-35 saw and stated they needed to fix it along with the floor that seems to be giving way.I have a bid from another repair person with pictures of damage.As far as asis condition how did they do inspection on camper and not see big lump under camper where broken for tags,I feel they put me at risk letting me move it.How do they sell extended warrenty if unit is not in good repair,I have never owned a camper and have a bad back and two torn shoulders how am I to check everything they already said was good.**** agreed to fix tank in front why not use warrenty he sold me for three thousand to fix the rest,good thing I bought warrenty other wise I would really be stuck with extra bill and I have been off work since Aug.2013 just had operation last month on shoulder.The warrenty thing sounds like fraud on his part since camper seems to never have been checked out completely and he continues to put me and family at risk of floor falling through and the black tank valve leaking,a health hazard?I think the camper was misrepresented by I-35 and they need to make it right,they had possion of it and could have inspected it better before risking peoples safety and not being honest about camper.As for fixing things after five trips that should tell us they never checked unit out to start with ,we have only been in camper since Nov.26,2013 sounds like we are just complainers like **** says or the camper was never fixed to start with ,broken frame where water tank is good example,The day I picked it up at I-35 my frind and I had to wait hours for them to fix part of list I made before I bought it and then was told every thing was repaired again,I still have the list we first made lots of items,clean a/c was on it but they never did till the repair gut came out on one of his 5 or six trips,not my falt they do not do what they say then blame me for being hard to PLEASE?What happened to being truthful with people ****,everything works first night here we almost froze with no hot water ,they took out water filter and have never put one back,I bought a new filter on my own at thirty-five dollors now there is no base to put it in???Do the right thing **** JUST FIX IT I would like to have what I paid for a camper with no problems that's what your salesperson said my wife heard it as well as my friend day we pick it up every thing works!!!