Apartment charged us for pet damage. We never owned a pet.
On 9/15, I received an invoice from **** ****** for move-out charges. We moved out of Preston Pointe Apartments on 7/31/2014 from apartment **** ***** The charges included the electricity and water and damage that occurred to the blinds ($45). Those things we righfully owed. However, we were also charged upwards of $700 for pet damages. The problem is....we had no pet. The invoice specifically says dog urine. Not only do we not have a pet, my wife is a severe Cynophobic (crippling fear of dogs). ****** claims that she "smelled" dog urine yet when pressed about that claim, she then asked if maybe we had a baby that urinated on the carpet. We are childless. She then asked if we did pet-sitting. Again, with a wife who is terrified of dogs and not too fond of cats either, the answer is again, a resounding no. After asking a retreating ****** if she had any proof of these alleged dog stains, she then agreed to hold us only to the final electricity, water, and window blind amount which comes to $217.86.
I submit that since we never claimed any pets, and did not pay pet deposits (because we had no pets), if ****** and her staff really felt that we had animals in the unit, she would have also retroactively charged us for pet deposits and fees we purposely did not pay (since clearly the goal is merely to get money out of people whether justified or not). That is not what happened because she knows that there were no pets, we have no reason to lie about having pets, and her statement that she witnessed pet staining is false. By her admission, after ducking and dodging any detailed inquiry, all she could offer was the subjective "I smelled it and walked back out" as her response.
What ****** ***** smelled was bleach and annomia from cleaning products as we cleaned and re-cleaned for over a week because we have enough pride and respect to not leave the apartment in the terrible condition it was given to us (check the move-in inventory sheet). We also took parting video of the condition of the apartment. That is available any time corporate wishes to see it. ****** and **** claimed to have photos of urine-stained carpet yet never produced photos at all. Meanwhile, again, I have video of carpet that was not urine stained at the time of move-out. I also have video taken at the time of move-in that notes the unprofessional and unacceptable nature of an apartment being leased to new tenants.
I merely want to document the agreement to pay the $217.86 (as this just happened less than an hour ago), and that this discourse did in fact take place at the Preston Pointe location today. In addition, I'd like to draw attention to the total lack of professionalism of the office staff of not only Preston Pointe but Price Realty. In an earlier problem (during our tenancy), my wife attempted to speak with the DM of Price Realty about a problem that was the fault of the Preston Pointe staff. In the end, we were given a $50 Wal-Mart gift card to make up for it but the DM's lack of professionalism and follow-up did not go unnoticed. Price needs to train their employees to understand that "we make mistakes" (a comment made by both the DM during out tenancy and Ilma) is not, nor has it ever been a valid explanation when attempting to run a business. Suddenly having other things to do and other people to talk to when the heat is on and you are faced with questions you don't care to answer is equally unacceptable. My wife is a business owner and is well-versed in the professionalization required to conduct productive business and hiding behind "we make mistakes" is not good business.
After the $217.86 is paid this Friday (9/19/2014), I expect there to be no adverse action taken against us and our balance to Preston Pointe to be $0.00.
No settlement other than to document the agreement between myself and ****** ***** that I would pay the $217.86 on Friday for blinds ($45), electricity ($116.28), and water ($56.58) and that's it because, one last time, we did not own nor keep a pet.
PRESTON POINTE APARTMENT HOMES
14041 Preston Road
Dallas, Texas 75254
October 20, 2014
To: Better Business Bureau
Attention: **** ***** Director of Dispute Resolution Depaprtment
Complaint Case # - ******** (Reference # XX-XXXXXXXX-XXXXXXXX-X-XXX)
Consumer - ******* *******
**** ***** Move Out 7/XXXXXXX
To Whom It May Concern:
I am sending this letter in response to the complaint mentioned above.
Mr. & Mrs. ******* ******* moved into Preston Pointe on August 15,2013.
The carpet for apartment **** **** was replaced on August 9, 2013.
Mrs. ******* turned in the Inventory and Condition Form on August 16, 2013.
There was nothing listed under Floor/Carpet on any section of the form. I did
speak with Mrs. ******* in March of this year, and wrote on their inventory form
that the Maid Service was called back out to clean the apartment again, because
She stated there were items missed at their move in.
The Residents moved out of the apartment on 7/31/14. I inspected the apartment
On August 1, 2014. As soon as I opened the door, the odor of animal urine was
very strong. I also noticed several stains in various places. I took photos of all
the damages etc. I also called our carpet cleaning company A & T Carpet Cleaning
to come out and give an estimate. This is our policy when there are apparent damages to
the carpets upon move out.
A & T submitted an estimate recommending replacement due to "Heavy Pet Damage",
We had to strip the carpet and pad out, and seal the floors. The cost was $135.31.
I originally charged $150.00. The cost of the carpet and pad replacement was $ 563.58.
I realized that I did not prorate the amount of the carpet, and should have. Therefore
the balance after a payment of $217.86 was $658.35. We adjusted the Final Account
Statement to $506.35. Crediting a total of $152.00. The total amount due is $506.35.