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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/12/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint: Received Paso unit is faulty.


I received a Paso unit and it only worked for approximately 15 seconds before it died and wouldn't turn back on. I've tried getting into contact with the manufacturer but I've not heard any type of response.

I followed the directions and all the necessary steps in using the device but it still proved to be faulty. I can't believe such a high quality toy failed so miserably on the first attempt of use. I've changed the batteries and still, it will not power on or even move.

Industry Comparison| Chart

Prosthetic Devices, Medical Equipment & Supplies


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