Renting from ***** Properties, in a house infested with rats. They keep taking baby steps to fix it but its only getting worse.
Moved into this property in June, and found evidence of rats in early December. I purchased my own traps, but also notified ***** Properties. For an entire month, they were content to merely drop off glue traps and leave - despite their sales pitch that they have exterminators contracted to work at their properties 1 day a week every week. After complaining, they set us up in a model apartment for a few days and began work on 10+ holes that rats were using to access the house. They completed work, but it took only a few days before evidence of the rats showed back up. They were notified and "set up and appointment" for the following week. No one showed. They were notified again, and did the same. Finally had 3 gentlemen, who did not appear to employees of any reputable business (no business markings on vehicle or uniforms - ****, no uniforms) showed up and immediately said "there are too many holes for us to fix today, we need to come back tomorrow". They did not come back the following day.
In particular, I would like to note how unprofessional ***** Properties' office manager has been throughout this process. He has been rude and uncaring, and simply put, it doesn't seem to bother him in the slightest that they have a property infested with rats, with customers living there. If I never see him again, it'll be too soon.
The house needs to be addressed by actual licensed exterminators and contractors. No more fly-by-night operations, no more friends of the company, or god forbid, finding workers on Craigslist or some equivalent.
I also want to speak to the owner(s) of the company to express directly to them how bad Daniel has handled the entire situation.
Since moving in, Power Properties has worked extremely hard to satisfy Mr. Martin's complaints. In October 2015 a brand new AC system was installed in this historic building due to on going maintenance issues with the previous system. As a courtesy, a large credit was applied to Mr. Martin's account for the inconvenience. In December, once we were alerted to a rodent problem at the building we acted quickly to alert ABC Pest Control a professional contractor we use for pest related issues. It was their recommendation glue traps were needed to be set out. As this did not fix the issue, we then contracted Leigh Construction to perform an exclusion sealing potential entry points on this historic building. Leigh Construction has been working with Power Properties for years, and are not some "fly-by-night operators", "friends of the company", or craigslist workers as Mr. Martin is accusing.
During this process, Mr. Martin visited the office with his wife demanding a full credit for his December rent. I (Daniel Davis, General Manager) listened to his distress and empathized with the situation. I professionally explained that certain maintenance issues such as rodents require a process with steps to correctly resolve the problem which includes discovery of the extent of the issue. I then went on to calmly explain that we would not be able to credit his rent as the TAA Lease does not provide reparations for maintenance issues. I also offered Mr. Martin the option of an early termination of his lease without penalty and the option to transfer with the normal transfer fee being waived. Mr. Martin was not satisfied with any of these options.
Power Properties sincerely values our residents, and we work very hard to ensure all are happy with their living space. We will continue to address any concerns Mr. Martin has.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a response to my BBB complaint - this is a response to my overall experience with Power Properties. My BBB complaint made no remarks about the A/C situation, where my apartment was without A/C daily for over a month. Nor was my complaint about money - regardless of the fact that a $300 credit was applied for the A/C situation, and that my request for December rent to be refunded.
My BBB complaint has to do with the fact that the rat infestation has been improperly handled. Upon the first visit regarding these rats, glue traps were simply left for me to lay out. No information about what should be done, or what might need to happen, was conveyed. When we followed up that these traps were not working, ABC was dispatched again, and plainly stated that poison would need to be used to kill the rats, and then extraction would need to occur. Suddenly, ABC was out of the picture, and 2 new gentlemen, who never identified themselves as working with Leigh Construction, nor displayed any identification on their person or their vehicle, began to work on the matter. Rather than following ABC's advice, these gentlemen deployed cheap rat traps loaded with bargain-store hot dog weiners. Suffice to say, their methods did not work. These gentlemen also worked to cover points of entry to the home where the rats had made their way in, but used flimsy material to do so - and which was again chewed through in a matter of weeks. In the following weeks, Power Properties was notified that the issue was not resolved, and told us they would send out exterminators on Wednesday, February 3rd, and that we would be contacted regarding their findings. No visit occurred, and no contact was made. I had to again reach out to schedule exterminators, and was told they would be out on the morning of Monday, February 8th. When I returned home from work on Monday the 8th, no visit had occurred. I immediately notified my contact with Power Properties, who said that they wanted to wait until I was home to have someone come in. At 5:45pm, 3 men, again lacking any sort of identification as working with a legitimate business, entered the home. They immediately found multiple points of entry for the rats, and dismissed themselves for the day as they would need more time to work on the issue. They rescheduled for 10am the following day. These gentlemen did not return at 10am, and only returned after I again reached out to Power Properties to find out what was going on. At this point I requested that a legitimate company who can provide identification for their workers and an invoice for the work they would complete, come to work. Only at this point was I presented with legitimate company names - to this point, Daniel's response is the first time I have ever heard of Leigh Construction. For all previous work requests, I would simply be told by Power that they would "send their guys out". Since moving in, no less than 15 different contractors have been dispatched to my property, and only 3 have ever identified their employer. My grounds for believing that Power Properties is simply sending the cheapest available contractor, whether legitimate or not, is based on this - and the fact that a significant amount of these contractors have been unsuccessful in the job they were sent to complete (in regards to both the A/C issue and the rat infestation).
At this point in time, Power Properties has hired a legitimate rodent removal company - Dallas Rodent -which remedies the large part of my complaint. However, I would still like to speak with one of the owners of the company, as I feel their repair and maintenance practices are poor, and that Daniel has been distant, disrespectful, and rude throughout this process.