BBB Accredited Business since 09/14/2009
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A BBB Accredited Business since 09/14/2009
BBB has determined that Associa Home Office - Dallas, TX meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Associa Home Office - Dallas, TX's rating include:
- 375 complaints filed against business
Factors that raised Associa Home Office - Dallas, TX's rating include:
- Length of time business has been operating.
- Response to 374 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||153|
|Problems with Product / Service||217|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||375|
Additional Complaint Information
Complaints regarding numerous service issues. Specifically, tenants complain that the company poorly manages the properties they live on and are difficult to reach.
Contact InformationPrincipal: Mr. John Carona (President / CEO)Customer Contact: Mr. Billy Rudolph (Director of Corporate Communications)Mr. Patrick Brensinger (CFO)Mr. Andrew Fortin (SVP External Affairs)
Related BusinessesPrincipal Management Group of North Texas - Dallas - 12700 Park Central Dr Ste 600, Dallas, TX
Property Management, Association Management
Alternate Business NamesReal Property Management, Inc. - Erlanger, KY
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