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BBB Accredited Business since 09/14/2009

Associa Home Office - Dallas, TX (Headquarters)

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(800) 808-4882View Additional Phone Numbers5401 N Central Expy Ste 300, DallasTX 75205-3348 Send email to Associa Home Office - Dallas, TXView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 09/14/2009

BBB has determined that Associa Home Office - Dallas, TX meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Associa Home Office - Dallas, TX's rating include:

  • 375 complaints filed against business

Factors that raised Associa Home Office - Dallas, TX's rating include:

  • Length of time business has been operating.
  • Response to 374 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

375 complaints closed with BBB in last 3 years | 142 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues153
Problems with Product / Service217
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 375

Additional Complaint Information

Complaints regarding numerous service issues. Specifically, tenants complain that the company poorly manages the properties they live on and are difficult to reach.

Additional Information

BBB file opened: 08/30/2007Business started: 01/01/1979
Contact Information
Principal: Mr. John Carona (President / CEO)Customer Contact: Mr. Billy Rudolph (Director of Corporate Communications)Mr. Patrick Brensinger (CFO)Mr. Andrew Fortin (SVP External Affairs)
Related Businesses
Principal Management Group of North Texas - Dallas - 12700 Park Central Dr Ste 600, Dallas, TX
Business Category

Property Management, Association Management

Alternate Business Names
Real Property Management, Inc. - Erlanger, KY
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